Teams at Synergy

Designs, develops, tests, reviews, and deploys complex Appian BPM solutions, including business logic, process models, expression rules, interfaces, and UI screens. Analyzes legacy systems, optimizes performance, ensures data integrity and security, coordinates requirements and deployments, collaborates with business analysts and QA teams, and mentors junior developers.

Design, develop, test, deploy, and maintain full‑stack enterprise applications in AWS. Build front-end components (Angular/TypeScript), backend services (Java/Node.js), REST APIs, integrations, and relational database solutions. Troubleshoot production issues, participate in architecture and design, support CI/CD and deployment, conduct code reviews, mentor developers, and collaborate with Product, QA, and DevOps in Agile teams.

Leads Tier 2 and Tier 3 enterprise help desk operations, overseeing incident resolution, ITSM processes, SLA performance, reporting, root-cause analysis, automation, and continuous improvement. Manages federal stakeholder relationships, mentors support staff, enforces ITIL-based incident, problem, change, and knowledge management practices, and drives customer satisfaction and operational efficiency.