Jobs at Synthesia

Provides frontline customer support through email, chat, and social media; resolves product issues, escalates complex cases, maintains customer records in CRM systems, meets support KPIs, collaborates cross-functionally, and shares feedback to improve processes. Requires at least one year of technical support experience, strong communication, CRM proficiency, multitasking ability, and flexibility for shifts, weekends, and holidays.

The Order Management Specialist ensures efficient order processing and subscription management while supporting sales and finance teams in a SaaS company.

Provide commercial legal support for sales, partnerships, vendor purchases, and go-to-market teams. Draft, review, and negotiate service agreements, software licenses, DPAs, NDAs, and enterprise contracts; advise on IP, data privacy/security, AI terms, and regulatory matters; develop policies, playbooks, and processes; and deliver practical in-house legal guidance to balance business objectives and legal risk.

Lead and develop a team of scaled CSMs managing a $22M+ ARR portfolio. Build and run data-driven digital engagement and automation programs to drive adoption, retention, renewals, and expansion. Partner with Product, RevOps, and Enablement to design, test, and iterate scalable tech-touch solutions and report on retention, forecasting, and customer health.

The Strategic Account Executive will drive Annual Recurring Revenue by securing high-value customers, manage a robust sales pipeline, and collaborate with Customer Success for account expansion.

The Enterprise Account Executive will manage the full sales cycle for enterprise clients, focusing on cold outreach, closing deals, and expanding relationships using methodologies like MEDDPICC, primarily in the US market.

The Solutions Consultant will drive customer onboarding and education programs, develop training strategies, create engaging content, and collaborate with internal teams to ensure customer success and product adoption.

Create social-first videos for LinkedIn, TikTok, Instagram, and YouTube Shorts. Shoot and direct on-camera talent, edit platform-specific short-form content, add basic motion design, and contribute creative ideas to social campaigns and product launches.

The Regional Director of Sales will lead and develop a Global Strategic Accounts team, driving revenue growth through enterprise accounts. Responsibilities include pipeline management, team recruitment, strategy refinement, and collaboration with marketing and customer success.

Provide pragmatic legal advice across product lifecycle on AI, privacy, IP, security, open source, and marketing. Support commercialization, monitor evolving laws, draft playbooks, and help build privacy, security, and AI governance frameworks while partnering with Product, Engineering, R&D, and GTM teams.

Lead customer education by owning needs analysis and end-to-end instructional design. Create learning blueprints, assessments, and AI-accelerated workflows. Facilitate live workshops and conference talks, collaborate cross-functionally, hand off cleanly to developers, and measure learning outcomes to iterate and retire content.

The Social Media Lead will oversee Synthesia's presence on social platforms, shape the company's voice on AI and creativity, and manage community engagement while tracking content performance.

Own operational excellence for cloud infrastructure: run incident management, improve reliability through automation, own a platform domain (e.g., Kubernetes, Temporal, observability), manage vendor and cost relationships, and deliver measurable reductions in incidents and costs within 12 months.

Manage a book of strategic enterprise accounts to drive retention, adoption, and expansion. Build trusted-advisor relationships, run discovery and QBRs, monitor customer health, own renewals and commercial conversations, and coordinate cross-functional support. Promote ROI and increase engagement using the Synthesia platform, including light video editing.