Articles about T-Mobile

Provide best-in-class in-store customer service and sales, resolve customer issues in one interaction using digital tools, complete ongoing training, act as a subject-matter expert, and collaborate with teammates to drive store results. Must be bilingual (English + Spanish or Chinese).

Sell T‑Mobile products and services, resolve customer issues in one interaction using in‑store systems and digital tools, act as a subject matter expert through ongoing training, leverage teamwork, and provide bilingual (English + Spanish or Chinese) customer support to drive sales and service excellence.

Manages post-sales relationships with government, strategic, and enterprise clients. Oversees onboarding, product adoption, customer health monitoring, business reviews, issue resolution, renewals, retention, and account expansion. Builds executive relationships, coordinates with sales, engineering, support, and operations, identifies upsell and cross-sell opportunities, resolves service issues, and develops strategies to increase customer value and loyalty.