Teams at Talkdesk

Provides strategic HR partnership to Sales and Marketing leaders across organizational design, sales compensation, talent planning, performance management, retention, engagement, and global employment practices. Leads AI fluency adoption, GTM workflow transformation, performance calibration, career development, and change initiatives while advising VP-level stakeholders in a high-growth SaaS environment.

Leads financial planning and analysis for Sales and Marketing, including budgets, forecasts, GTM modeling, SaaS metrics, variance analysis, investment decisions, and executive reporting. Partners with Sales Operations, Marketing, Accounting, and HR on capacity planning, demand-generation ROI, compensation modeling, and commission forecasting. Builds and develops an FP&A team while improving planning processes, systems, data integration, and reporting across CRM, planning, and BI tools.

Lead strategic implementations of AI-powered CXA and CCaaS solutions for customers. Provide technical guidance, integrations, post-implementation adoption support, and executive advisory services. Collaborate cross-functionally on feature requests, issue resolution, deployment templates, and best practices. The role requires programming, REST API, webhook, SDK, AI, and SaaS experience, along with strong consulting, communication, and client management skills.