Teams at Tenna

Provides advanced customer support through phone, email, chat, and hotline channels. Diagnoses software, hardware, and platform issues; manages Help Scout and JIRA tickets; assists with Tenna app navigation and tracker monitoring; identifies issue trends; and collaborates with Product, Engineering, Hardware, QA, Sales, and Customer Success teams to resolve problems and communicate solutions.

Lead Tenna’s product organization and partner with executives to define and execute strategy for its B2B SaaS, mobile, and hardware-enabled platform. Responsibilities include managing distributed product teams, establishing roadmaps and metrics, overseeing product development at scale, removing execution barriers, engaging customers, and aligning Product, Engineering, Design, Sales, Marketing, and Operations. The role requires hands-on leadership, strong technical fluency, executive communication, and experience scaling complex industrial B2B products.

Leads and develops a global Product team, translating business strategy and product vision into roadmaps and executable plans. Partners with Engineering, Hardware, Design, Sales, Customer Success, and executives to deliver scalable B2B SaaS, mobile, and hardware-enabled products. Uses customer feedback, analytics, and market insights to guide decisions, manages product lifecycles, communicates risks and progress, and ensures high-quality execution across multiple teams.