Jobs at Thatch (thatch.ai)

Analyze product and operational data to guide roadmap decisions, define metrics, evaluate experiments, uncover user friction, and build reliable dbt models, dashboards, and analytical tools. The role partners closely with Product and Operations, improves data quality and instrumentation, and translates complex findings into actionable recommendations. It requires strong SQL, Python, experimentation, data modeling, visualization, and product judgment skills.

Own and build reliable analytics data products: define metrics, create and maintain dbt models, design dashboards for growth/finance/ops, improve data quality via testing and monitoring, and enable self-serve analytics for stakeholders.

Own the strategy and roadmap for Thatch’s financial infrastructure, including its ledger, money movement, banking integrations, treasury operations, and financial products. Partner with Engineering, Finance, Operations, Legal, and Compliance to build reliable, scalable, auditable systems. Improve payment economics, evaluate card and credit opportunities, and ensure financial systems support reconciliation, reporting, regulatory requirements, and company growth.

Own Thatch’s communications strategy across earned media, thought leadership, and organic social. Build reporter relationships, secure meaningful coverage, shape company and executive voices, and turn healthcare data and trends into compelling stories, reports, and viewpoints. The role combines strategic leadership with hands-on pitching, writing, posting, and narrative development to expand Thatch’s relevance beyond B2B healthcare benefits.

Own and grow Thatch Market’s partner ecosystem by managing existing relationships, identifying expansion opportunities, sourcing and closing strategic healthcare and service partners, and structuring commercial agreements. Collaborate with Product, Engineering, Marketing, and other teams to launch partnerships, resolve issues, and drive long-term partner success.

Owns product engagement and lifecycle initiatives across email, SMS/RCS, transactional messaging, and in-product experiences. Identifies user friction, builds and tests personalized journeys in Braze, manages targeting and triggers, and measures engagement and conversion outcomes. Partners with Product, Engineering, and Data on broader solutions, using analytics and experimentation to improve member, employer, and broker experiences.

Lead product and brand design strategy across the company, build and develop a high-performing design team, establish creative direction, raise design quality, simplify complex healthcare experiences, and partner with Product, Engineering, Marketing, Sales, and Operations to deliver high-impact work.

Lead GTM analytics across performance measurement, channel economics, data governance, forecasting, planning, and executive reporting. Own metric definitions, data standards, analytical priorities, and business requirements while partnering with Marketing, Data Science, Finance, RevOps, and Engineering. Analyze funnel, attribution, CAC, payback, conversion, retention, pipeline, and territory performance, translating findings into investment recommendations and strategic decisions for senior leadership.

Serves as embedded product counsel for Product, Engineering, and Design teams from product scoping through launch. Advises on healthcare regulations, privacy, data use, AI features, intellectual property, customer-facing disclosures, contracts, and compliance architecture. Builds scalable legal processes including launch checklists, playbooks, review standards, self-service guidance, and training. Requires strong judgment on unsettled regulatory issues, cross-functional communication, and experience supporting regulated consumer products in high-growth environments.

Reviews marketing and customer-facing materials for regulatory compliance, performs monitoring and control testing, handles KYB/KYC and transaction-monitoring escalations, supports enhanced due diligence, maintains compliance records, assists with audits and examinations, partners with internal teams, and tracks employee compliance training.

Build technical talent pipelines across Engineering, Product, and Design; map talent markets; develop sourcing strategies; partner with recruiters and hiring managers; use data to refine outreach; and engage candidates through initial screening. The role requires strong sourcing fundamentals, persuasive outreach, curiosity, adaptability, and experience finding hard-to-reach technical candidates.

Own full-cycle technical recruiting for Engineering, including sourcing, pipeline development, stakeholder partnership, interview process improvement, data-informed search strategy, and candidate closing. Build evergreen talent networks, expand sourcing channels, support university and new-grad recruiting, and help scale hiring practices in a distributed, high-growth startup.

Lead consultative Mid-Market sales across the East Coast, managing broker relationships and executive stakeholders at 100+ employee companies. Drive discovery, build business cases, influence product positioning, maintain pipeline and forecasts, analyze competitive landscape, and travel regionally to support partners.

The Product Manager will oversee Thatch's financial infrastructure, focusing on reliability and scalability while driving the strategic development of member financial products and automating processes to enhance efficiency and member experience.

As a Product Designer at Thatch, you will craft exceptional user experiences, collaborate cross-functionally, and maintain design systems, with a strong user-centric approach.