Jobs at Toast

Drive new customer growth among Thai cuisine restaurants through inbound lead follow-up, referrals, discovery calls, product demonstrations, quotes, contract negotiation, and closing. Build trusted relationships with restaurateurs, communicate in Thai and English, position Toast against competitors, and support successful post-sale onboarding.

Conducts high-volume inbound and outbound outreach to prospective businesses, completes qualification calls, identifies customer needs, and schedules qualified meetings for Account Executives. The role requires at least 100 daily outreach activities across calls, email, and social channels. Representatives receive structured development toward an All-Bound Sales Development role and eventually a full-cycle Account Executive position.

The Retail Account Executive will prospect, build relationships, and close new accounts within convenience stores and grocery sectors, using a consultative sales approach to tailor solutions that meet business needs.

The Retail Account Executive will prospect and build relationships with convenience stores and grocery stores, managing the sales cycle and delivering tailored solutions to help clients thrive.

As a Retail Account Executive, you will prospect and build relationships with convenience stores and grocery channels, manage sales cycles, conduct demos, and collaborate with internal teams to deliver customized solutions.

The Retail Account Executive will drive sales for the Toast Retail platform by prospecting, building relationships, and customizing solutions for convenience stores and grocery outlets.

Lead development of Toast’s consumer-facing web experiences, building scalable guest and restaurant features across the stack. Collaborate with frontend, backend, iOS, and Android engineers using React, TypeScript, Next.js, APIs, and backend services. Own projects from development through launch, monitoring, and analysis while experimenting with users and influencing consumer product strategy.

Own the technical side of international upmarket deals, including tailored demos, labs, solution architecture, integrations, security reviews, RFPs, business requirements, and go-live handoffs. Partner with sales, product, engineering, and implementation teams to demonstrate business value, manage technical risks, shape product improvements, establish repeatable solutions processes, and help build the international solutions organization.

Lead Toast’s global People Analytics function across data engineering, analytics, data science, and employee listening. Set the people data and reporting strategy, establish trusted metrics and governance, partner with executives on workforce decisions, measure People program impact with Finance, and build scalable self-service analytics. Manage a distributed US and India team, oversee executive and board-level workforce analysis, and collaborate with privacy, legal, People technology, AI, and data engineering teams.

Own product strategy, roadmaps, backlogs, and execution for Toast Enterprise’s critical product areas. Partner with engineering, design, R&D, customers, external development teams, and go-to-market functions to deliver strategic features, integrations, and platform offerings. Improve product-market fit for enterprise restaurant customers, monitor team performance and system health, communicate product updates, and advocate for customer needs and AI-enabled product development.

Own the architecture, development, deployment, and ongoing optimization of enterprise Workday integrations. Partner with HR, payroll, finance, security, and technology stakeholders to translate business needs into secure, scalable designs. Lead troubleshooting, monitoring, governance, release testing, documentation, and production support while mentoring integration peers. The role requires deep Workday integration expertise, strong architecture judgment, knowledge of HR data and processes, and experience delivering complex integrations in enterprise environments.

Build and scale mission-critical tips, earnings, and payroll platforms for restaurant employees. Own systems end to end, lead complex projects from design through deployment, improve reliability and correctness, collaborate with product and design, review code, mentor engineers, and deliver scalable backend services that affect employee pay and product revenue.

Build and deliver backend payment-processing features using Kotlin, scalable APIs, microservices, and containerization. Develop automated tests, monitor feature rollouts, collaborate with UX and product management, and participate in design and code reviews. The role supports Toast’s unified payments platform and requires East Coast working hours.

Leads Toast’s managed marketing program, setting its strategy, service model, operating standards, roadmap, and economics. Builds and develops a leadership team, establishes scalable workflows, playbooks, capacity models, QA frameworks, dashboards, and performance rituals. Oversees customer outcomes, retention, expansion, service quality, compliance, and cost to serve while partnering across Product, Sales, Customer Success, Legal, and Finance. Drives continuous improvement through standardization, automation, AI, customer insights, and multi-channel marketing expertise.

Own Toast Ticketing from open beta through product-market fit, general availability, and scale. Lead roadmap strategy, weekly engineering delivery, customer research, commercialization, pricing and packaging, GTM enablement, customer escalations, and business metrics. Partner with engineering, design, sales, onboarding, marketing, and leadership while using customer insights and data to prioritize product decisions and drive ticket sales and revenue growth.

Founding Retail BDR for Toast90: build prospect lists and perform high-volume outreach (80+ activities/day) to convenience stores, grocery and bottle shops; qualify leads, schedule meetings for Account Executives, use Salesforce to track activity, partner on sales strategy, and position the Toast Retail solution against competitors.

Lead the POS Payments Experience engineering team, delivering reliable Android and web-based payment products. Drive planning, cross-team execution, technical direction, architecture, quality, monitoring, and production issue resolution. Partner with product and UX leaders, hire and develop engineers, and champion AI-assisted development practices.

Define and measure quality standards for Toast IQ, an AI assistant for restaurant operators. Review real user sessions, identify recurring failures, build labeled evaluation datasets, validate fixes, create regression cases, lead reviewer calibration, and translate findings into product priorities. The role also involves using AI coding tools to build review interfaces, automate analysis, monitor failures, and prototype improvements. Restaurant expertise, detailed analysis, structured data skills, and clear communication are central; formal product management experience is valued but not required.

Leads fraud analytics strategy for digital payments, defining risk frameworks, fraud metrics, and analytical models. Partners with Product, Engineering, and Risk Operations to turn insights into scalable fraud mitigation solutions. Manages external data sources, defines requirements for production data pipelines, and establishes best practices for risk measurement and modeling. Serves as a senior thought leader influencing cross-functional stakeholders and executive decision-makers.

Design, build, deploy, and maintain resilient, scalable software for Toast Delivery Services. Develop real-time delivery tracking, driver matching, pricing, refunds, and payment-related systems. Solve distributed-systems and scaling challenges, integrate with partner APIs, uphold production reliability, promote strong engineering practices, and mentor teammates.