Jobs at TopDog Law

Oversee the settlement team to ensure timely, accurate, and compliant processing of case settlements. Manage workflows, quality control, KPI tracking, audits, and escalate complex issues while coaching staff and partnering with attorneys and finance to optimize settlement processes.

Support attorneys in pre-litigation personal injury matters in New York by organizing and summarizing records, investigating liability and compensability, communicating with insurers and clients, preparing no-fault/MVIAC and court filings, coordinating medical care and documentation, and preparing demand packages to advance settlements while maintaining compliant, organized case files.

Own and govern the organization’s central Knowledge Center, including information architecture, taxonomy, version control, audits, and content updates. Create and standardize job aids, SOPs, FAQs, process maps, and policy summaries. Triage documentation requests, coordinate with subject matter experts and learning teams, communicate process changes, identify knowledge gaps, and ensure resources are accurate, accessible, compliant, and actionable.

Designs and delivers onboarding and ongoing training for case managers, paralegals, pre-litigation attorneys, and attorneys. Builds role-specific curricula, assessments, certifications, job aids, and quick-reference materials; partners with legal subject-matter experts; supports case teams when needed; and measures ramp time, quality, case velocity, compliance, and training effectiveness in a fast-changing remote environment.

Lead the firm’s analytics strategy, roadmap, and growing analyst team. Partner with executives and law firm operations leaders to define KPIs, evaluate performance, identify bottlenecks, build forecasting and predictive capabilities, and translate data into business actions. Guide SQL, Python/R, statistical modeling, visualization, data quality, and analytics infrastructure standards while partnering with technology and data engineering teams to embed insights into operational workflows.

Build and manage Braze-based lifecycle marketing journeys across the client case lifecycle. Configure segments, triggers, data feeds, and multichannel communications; coordinate with data, engineering, compliance, and analytics teams; conduct QA and compliance reviews; monitor retention, NPS, referrals, and campaign performance; and optimize engagement programs at scale.

Supervise the claims verification team, overseeing workload distribution, training, quality audits, escalations, compliance, and performance reporting. Monitor accuracy, turnaround times, denials, and productivity while identifying workflow improvements and enforcing internal controls to reduce fraud, waste, and abuse. Collaborate with billing, underwriting, compliance, and legal teams, stay current on payer requirements, and present performance findings to senior management.

Own end-to-end data engineering for a business domain, including API and other-source ingestion, dbt models, orchestration, data-quality testing, monitoring, documentation, and performance. Build reliable, AI-ready single sources of truth and ensure data freshness, accuracy, traceability, and scalability. Collaborate with stakeholders and the Director of Data, establish engineering patterns, review work, and mentor other engineers.

The Business Development Representative role involves identifying and closing law firm referral partnerships, evaluating partners based on data, negotiating contracts, and managing a sales pipeline efficiently while driving growth for TopDog Law.

Execute underwriting and case-valuation analytics: write and optimize SQL, build dashboards, maintain valuation models, forecast case outcomes, monitor portfolio performance, and translate insights for operational and marketing stakeholders.

Full-cycle high-volume recruiting for Case Managers, Paralegals, Settlement Supervisors, and Specialists. Build sourcing, screening, interview workflows, and referral pipelines. Manage ATS hygiene, reporting, and commission tracking while using AI tools (Claude, ChatGPT) to automate and scale hiring processes.

Lead regional operations for a multi-state personal injury region, owning regional P&L, coordinating intake through settlements, prioritizing high-ROI issues, routing escalations to platform teams, launching new states, building capacity models and KPIs, and coaching/managing an operations lead and state managing attorneys to drive performance and consistency.

Lead analytics for law firm operations by writing advanced SQL and Python/R scripts, building executive dashboards, standardizing KPIs, analyzing case lifecycle metrics, identifying bottlenecks, and delivering actionable recommendations to drive capacity planning and process improvements.

Serve as a high-impact executive partner to the President: manage inbox/Slack, calendar, meeting transcripts and action items, coordinate cross-functional projects, support onboarding/travel/board prep, and provide candid judgment to protect strategic time.

Manage law firm partners by analyzing performance metrics, diagnosing issues, and driving improvement through data-driven partnerships. Collaborate with teams and communicate effectively to enhance client outcomes.

Supervise the settlement team to ensure accurate, timely, and compliant processing of case settlements; manage workflows, quality control, KPI tracking, audits, and cross-functional collaboration with attorneys and finance while coaching and developing staff.

Lead a small team to reconcile partner lead and case data into Salesforce, drive document collection from external law firm partners, sequence and manage recurring workstreams, coach and hold team members accountable, and provide executive-ready status and data-backed recommendations to solve process gaps.