Teams at TopDog Law

Serve as the front desk and first point of contact, answering and routing calls via Genesys Cloud, resolving routine inquiries, documenting interactions in Filevine, managing incoming/outgoing mail and shipments, maintaining records and confidentiality, supporting office administrative tasks, and meeting service level expectations while identifying workflow improvements.

Support attorneys in pre-litigation personal injury matters in New York by organizing and summarizing records, investigating liability and compensability, communicating with insurers and clients, preparing no-fault/MVIAC and court filings, coordinating medical care and documentation, and preparing demand packages to advance settlements while maintaining compliant, organized case files.

The Business Development Representative role involves identifying and closing law firm referral partnerships, evaluating partners based on data, negotiating contracts, and managing a sales pipeline efficiently while driving growth for TopDog Law.