Jobs at TransUnion

Lead strategy, roadmap, and delivery for B2B case management and ticketing on Salesforce. Partner with operations, Care, Tech, Analytics, and stakeholders to modernize workflows, automate processes, improve SLAs and KPIs, translate needs into user stories, and support adoption and change management.

Lead vision, strategy, and roadmap for B2B customer and partner portals using Salesforce Experience Cloud. Partner with cross-functional teams to translate service needs into scalable self-service, automation, and AI-enabled solutions. Manage backlogs, sprints, release readiness, KPIs, adoption, and stakeholder communications to reduce friction, increase self-service adoption, and deliver measurable operational and customer outcomes.

Lead strategic sales within telecommunications and utilities accounts by generating pipeline, developing territory and account plans, managing full sales cycle, building executive relationships, collaborating with cross-functional teams, and delivering customer-focused solutions that drive revenue and ROI.

Lead B2B service platform strategy across Salesforce Service Cloud and Experience Cloud to drive automation-first and self-service transformations. Own governance, roadmap, metrics, and platform standards; reduce avoidable ticket volume; implement AI/automation; optimize case management, routing, knowledge, and portals; build business cases and measure outcomes; and recruit, coach, and develop a high-performing Salesforce and service operations team.

The VP of Commercial Operations leads strategy and execution to enhance revenue growth through operational excellence, cross-functional partnerships, and global service standardization.

Lead go-to-market strategy, messaging, sales enablement, and launch execution for Identity, Audiences, and Measurement solutions. Collaborate with product, sales, and global teams, apply AI/ML-driven insights, track KPIs, run competitive research, and drive market awareness through events and thought leadership to grow pipeline and revenue.

Lead Global Consumer Solutions strategy and operating model; set AI and investment priorities; govern capital allocation and portfolio decisions; partner with Product, Technology, and Finance to translate strategy into multi-year roadmaps, financial targets, and execution cadence; run business operations, market and regulatory intelligence, and represent the business externally while building and developing a high-performing strategy and operations team.

Lead acquisition integration efforts across people, process, data, and technology within the TruOps Salesforce ecosystem. Design and improve integration playbooks, govern execution, track dependencies and risks, document requirements, run cross-functional readiness activities, and advise stakeholders to enable scalable, repeatable onboarding of acquired businesses.

The VP of Global Alternative Data leads the strategy for alternative credit data products, manages product lifecycle, and oversees market expansion while partnering with various stakeholders.

Lead international Salesforce platform strategy and deployments: run discovery, align stakeholders, create roadmaps and repeatable playbooks, manage program execution, governance, readiness, and value realization across regions.

Lead sales strategy and execution for Identity, Audiences, Insights and Measurement within Media & Entertainment. Drive revenue growth, bookings, adoption, and upsell across publishers, platforms, CTV, audio, and adtech partners. Manage sales teams, pipeline, forecasting, KPI tracking, quota attainment, and coaching. Build executive relationships, resolve escalations, collaborate cross-functionally on pricing and product, and optimize revenue performance.

Manage analytical service operations by overseeing a team, designing software for data mining, developing statistical models, and generating insights for marketing outcomes. Provide training and mentorship to direct reports.