Tremendous Benefits Overview

Own enterprise customer relationships from onboarding through renewal and expansion. Manage account health, conduct strategic business reviews, coordinate cross-functional launches, drive upsell and cross-sell revenue, negotiate contracts, and represent customer needs internally to influence product decisions.

Own onboarding, retention, expansion, and ongoing success for high-value international enterprise and mid-market clients across EMEA, India, and selected Asian markets. Lead implementations, monitor account health, coordinate cross-functional support, manage proactive client communication, and improve international Customer Success processes. The role requires independent relationship management in a remote environment and close collaboration with Sales, Product, Support, Operations, and Solutions Engineering.

Leads and develops a team of GTM engineers building AI agents, workflows, integrations, and internal infrastructure for marketing, sales, and customer success. Establishes engineering standards, documentation, review, ownership, and rollback practices; partners on roadmap planning; manages technical vendor relationships; and coordinates transitions from prototypes to long-term engineering ownership. The role remains hands-on while hiring, mentoring, and improving team operations in a fully remote environment.