Jobs at Triple Whale

Own, design, deploy, and support scalable backend and cloud infrastructure (Kubernetes/GCP). Scale databases, build internal developer tooling, provide observability, and mentor other teams. Participate in weekend on-call rotations as primary escalation for production incidents and deliver safe hotfixes and mitigation.

Own and grow relationships with Mid-Market ecommerce clients, delivering consultative, data-driven success plans. Drive renewals, forecasting, product adoption, executive engagement, and expansion opportunities while collaborating with Sales, Solutions Architects, and Support to maximize customer value.

Lead assessment and improvement of Deal Desk, quote-to-cash, and commercial exception workflows. Partner cross-functionally to manage discounts, approvals, renewals, migrations, credits, billing exceptions, and tooling requirements. Build operating rules, training, reporting, and tooling specs to increase speed, visibility, and governance for sales and revenue teams.

Serve as a trusted consultant for agency partners managing brand portfolios on Triple Whale. Provide proactive technical support, advise on marketing strategy and product functionality, collaborate with Sales, Solutions Architects and Support, forecast revenue/renewals, lead agency meetings, gather product feedback, and drive customer experience improvements.

Lead end-to-end motion design and art direction across product marketing, social, and campaign work. Produce storyboards, animatics, and final animations (primarily After Effects), set visual/motion standards, mentor designers, ideate creative concepts, direct shoots, and manage external partners. Balance speed and quality while partnering cross-functionally to align motion with product and brand goals.

Lead a distributed SQL team and own the end-to-end service model for custom analytics: intake, scoping, delivery, QA, documentation, and SLAs. Serve as a customer-facing technical lead, build scalable workflows and request taxonomy, partner cross-functionally, and balance customer delivery with internal platform priorities.

Manage and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell. Build trusted relationships, identify expansion opportunities using account data, lead commercial negotiations, create scalable workflows, monitor adoption and sentiment, and collaborate with cross-functional teams to maximize retention and revenue.

Own technical support for enterprise e-commerce accounts across chat, email, and direct channels. Troubleshoot and resolve complex issues across pixels, integrations, reporting, Moby and data warehouses; use AI copilot to investigate and resolve; coach customers and agencies on best practices; escalate and write actionable reproduction steps for engineering; surface patterns to Product and contribute to KB and runbooks.

Lead and scale the Implementation team to drive goal-based onboarding, accelerate time-to-value, and increase adoption and retention. Own playbooks, capacity planning, metrics (pilot conversion, time-to-first-value, adoption, CSAT), cross-functional handoffs, and escalations. Build an AI-first self-serve onboarding experience in partnership with Product, Support, and CS.

Manage and grow a portfolio of existing ecommerce customers through strategic upsell and cross-sell. Build trusted relationships, identify adoption and growth opportunities, lead commercial conversations, create scalable expansion plays, monitor account health, and collaborate with cross-functional teams to maximize customer outcomes and retention.