Jobs at TURING Global Education

Serves as the first point of contact for customers, responding to inquiries through phone, email, and live chat. Builds customer relationships, resolves issues, answers product questions, provides recommendations, records feedback, and supports customer satisfaction. The role also involves upselling and cross-selling products and services while independently managing multiple customer interactions in an organized and professional manner.

Handles accounts receivable billing, including tracking outstanding balances, calculating and issuing invoices, processing payments, updating accounting records, sending payment reminders, and resolving billing questions. Ensures billing data accuracy, maintains confidentiality, prepares customer statements, and reports billing activity to management. Requires strong math, organization, communication, computer, and Microsoft Excel skills, with billing or general accounting experience preferred.

Maintains and organizes physical and electronic records, ensures compliance with data protection requirements, prepares reports, coordinates accurate record-keeping across departments, and conducts regular audits. The role requires attention to detail, organizational and data-entry skills, familiarity with record management systems, communication abilities, and a high school diploma or equivalent.

Coordinate and monitor supply chain operations, personnel, processes, and goods distribution. Ensure facilities, assets, communication channels, and logistics systems are used efficiently. Maintain accurate records, optimize procedures through logistics IT, prioritize deadlines, and support effective supply management with strong communication, negotiation, organization, and customer-service skills.

Coordinate complex university class schedules across multiple semesters, manage classroom and grade-related requests, generate scheduling reports, and resolve instructor issues. Provide backup scheduling support, track editorial deadlines and article status, assist with database solutions, and assign administrative projects. The role requires analytical problem-solving, collaboration, flexibility, contract interpretation, and three years of complex scheduling experience with extensive Cadence experience.

Oversee inventory systems, maintain accurate stock tracking, optimize inventory levels, reduce costs and waste, forecast needs with procurement, production, and sales teams, conduct audits, and analyze inventory data to identify trends and improvements.

Maintains physical and electronic filing systems, accurately files and updates records, follows document-handling protocols, retrieves documents for reports and presentations, and ensures organized, accessible record-keeping.

Supports business process operations by maintaining standard operating procedures, documenting improvement opportunities, coordinating process meetings, collecting and analyzing data, preparing reports, and collaborating with cross-functional teams to align processes with business objectives and company policies.

Handles customer inquiries, complaints, and support requests through phone, email, and chat. Provides accurate information, resolves issues promptly, maintains interaction records, and collaborates with other departments on complex customer concerns while ensuring customer satisfaction.

Creates persuasive copy for websites, social media, email campaigns, brochures, press releases, and other marketing materials. Collaborates with design and marketing teams to maintain brand voice, researches audiences and market trends, edits and proofreads content, and applies SEO principles to engage diverse audiences.