Jobs at Universal Music Group

Manage and coach a Tech Support team delivering front-line and remote end-user support across Windows and macOS environments. Maintain SLAs/OLAs/KPIs, handle escalations, perform technical troubleshooting (hardware, software, networking, AV/conferencing), manage scheduling and rotations, and ensure adherence to IT processes and ServiceNow/ITSM workflows.

Design and optimize e-commerce experiences for artists, focusing on user experience, collaboration with developers, and utilizing analytics to enhance performance.

Lead marketing, audience growth, and commercial strategy for Republic Records' K-Pop and Korean music initiatives. Drive artist development, fan engagement, streaming growth, global campaigns, and cross-functional collaboration while leveraging digital marketing, streaming platforms, and emerging technologies to expand U.S. and international market presence.

The role involves investigating streaming fraud, monitoring data for suspicious behavior, developing anti-fraud strategies, and collaborating across teams for documentation and reporting.

The Senior Manager, eCommerce Fan Services will oversee customer service operations, ensuring effective execution, communication with stakeholders, and collaboration with international teams to enhance the customer experience.

The Creative Director will lead the digital creative services team, overseeing artist branding, UX/UI design, and e-commerce experiences, ensuring cohesive visual storytelling across all digital touchpoints.

The Digital Brand Designer develops and executes Famehouse's brand across digital platforms, ensuring consistency in visual identity and partnering with teams to translate business objectives into cohesive brand experiences.

The Director will lead analytics strategies, develop data-driven solutions, and optimize data pipelines to enhance A&R and marketing efficiency.

The Senior Coordinator will support merchandise and commerce initiatives by assisting with deal management, contract administration, and coordinating with cross-functional teams to ensure smooth deal execution and compliance.

The Senior Manager, Analytics & Strategy will lead analytical projects to drive Universal Music Group's strategy, translating complex data into actionable insights and managing junior team members.

The Director, Global Media Planning will oversee global media strategies, manage budgets, and coordinate campaigns across multiple digital platforms while analyzing consumer behavior and media consumption patterns.

Manage end-to-end integration programs for mergers & acquisitions, ensuring collaboration across global teams and coordinating technology and organizational integration efforts.

Lead the development of artist merchandise collections, managing vendor strategies, financial analysis, and team oversight across various projects.

Lead the development and execution of artist merchandise collections, manage a team, oversee vendor strategy, and ensure financial success across product assortments.

The Director oversees day-to-day management of Universal Records’ distributed repertoire, driving commercial strategy and operational excellence, while serving as a liaison between Universal Records and Virgin Music Group.

Develop and execute catalog marketing plans for actively signed artists, manage timelines and cross-team coordination, run digital and ecommerce campaigns, leverage data and DSP/CRM insights to drive audience growth and revenue, and support product/commercial planning tied to releases, tours, and cultural moments.

The Director of Digital Marketing leads the execution of high-impact digital campaigns, manages key platform relationships, and drives audience growth and monetization for music catalogs.

Manage and execute eCommerce campaigns by coordinating with teams, developing timelines, approving assets, and managing inventory for artist merchandise.

This role leads CRM efforts for UMG artists, focusing on audience development through data-driven marketing campaigns, team management, and cross-functional collaboration.

Lead account management for artists and labels, oversee merchandise and D2C strategies, drive growth, and mentor high-performing teams in the music marketing space.