Jobs at Universal Music Group

Handles complex customer support escalations involving royalties, metadata, distribution, rights management, account configuration, and compliance. Troubleshoots cross-functional issues, provides empathetic email support, improves workflows and documentation, maintains product and digital music ecosystem knowledge, mentors associates, and contributes to quality assurance and customer experience improvements.

Senior executive responsible for defining and implementing enterprise data governance and strategy across music rights, royalties, consumption, fan and commerce data. Establish governance frameworks, data ownership, standards, and compliance (GDPR/CCPA). Drive cross-functional adoption, technology selection, AI-ready foundations, metadata standardization, and enable data monetization and innovation across global teams and partners.

Lead commercial strategy and execution across DSPs and digital retailers to drive streaming growth, partner opportunities, and revenue. Build partner-specific initiatives, analyze streaming and audience data, set KPIs, secure placement for priority releases, and lead a commerce team while collaborating cross-functionally with marketing, finance, product, and label teams.

The Director will lead analytics strategies, develop data-driven solutions, and optimize data pipelines to enhance A&R and marketing efficiency.

Develop and execute catalog marketing plans for actively signed artists, manage timelines and cross-team coordination, run digital and ecommerce campaigns, leverage data and DSP/CRM insights to drive audience growth and revenue, and support product/commercial planning tied to releases, tours, and cultural moments.

The Director of Digital Marketing leads the execution of high-impact digital campaigns, manages key platform relationships, and drives audience growth and monetization for music catalogs.

Lead end-to-end global people programs and analytics for PIC: manage scope, timelines, governance, and cross-functional stakeholders; design workforce dashboards, KPIs, DEI/ESG and regulatory reporting; translate data into executive insights; optimize reporting, automation, and data governance; mentor junior team members and ensure audit-ready outputs.