Teams at Universal Music Group

Directs global client services for music publishing clients by advocating internally, coordinating across departments, producing royalty, copyright, and synchronization reports, maintaining Airtable, Google Drive, and Salesforce resources, supporting client onboarding, managing correspondence, and monitoring industry developments.

Leads the company-wide business intelligence strategy, roadmap, metrics, and self-service reporting infrastructure. Partners with Product, Marketing, Finance, and Data Engineering to improve data quality, governance, and decision-making. Oversees customer and product analytics, including segmentation, cohort analysis, lifetime value, churn, retention, experimentation, and revenue trends. Builds dashboards, analytics models, and executive-ready insights while evaluating AI-enabled analytics tools.

Leads strategy and execution for enterprise streaming and social data products. Defines roadmaps, semantic models, governance, data quality standards, service levels, and data contracts for trusted music consumption data. Partners with engineering, analytics, marketing, finance, and business teams to establish authoritative metrics and drive adoption. Enables AI, predictive analytics, intelligent agents, and generative AI through reliable, discoverable data products while managing external data sources and operational support.