Teams at VCA Northview Animal Hospital Specialty Referral Center

Manages veterinary hospital operations, including employee recruitment, hiring, scheduling, performance management, conflict mediation, team development, daily workflow, community representation, financial management, customer service, and veterinary software improvements. The role requires strong communication, organizational, leadership, decision-making, delegation, multitasking, and IT skills.

Supervises customer service representative activities and supports overall customer service operations. The provided description contains limited details about specific duties, qualifications, or supervisory responsibilities.

Supervises veterinary hospital front-office client service operations, including employee hiring, training, coaching, evaluations, scheduling coverage, complaint resolution, policy enforcement, reporting, financial communications, and coordination with other departments. Supports the Hospital Manager with daily operations and recommends improvements to workflows and client service processes. Requires strong communication, organization, supervisory ability, customer service expertise, and flexibility to work days, nights, weekends, and holidays.