Teams at Veracity Insurance Solutions, LLC

Manages a portfolio of commercial insurance clients across onboarding, policy servicing, renewals, endorsements, claims inquiries, and account adjustments. Builds client relationships, answers coverage questions, recommends coverage changes, supports retention, and identifies cross-selling opportunities. Coordinates with carriers, underwriters, sales, and internal teams to resolve issues. Maintains accurate CRM and agency management records while following licensing, compliance, and policy servicing requirements.

Researches, writes, edits, and publishes SEO- and conversion-focused content across websites, blogs, emails, ads, videos, and other channels. Collaborates with product marketing, design, SEO, and amplification teams; manages content priorities and deadlines; optimizes content using analytics and search tools; incorporates AI into workflows while maintaining editorial quality; publishes in WordPress; and supports backlink outreach and content initiatives.

Owns and administers Veracity’s Atlassian Cloud environment, including Jira, Confluence, Jira Service Management, Atlassian Guard, Marketplace apps, automations, integrations, dashboards, permissions, governance, and compliance. Partners with technical and business teams to optimize workflows, reduce manual work, improve adoption, document standards, and resolve platform issues.