Teams at VertexOne

Manages multiple complex, cross-functional utility technology initiatives for the Deployment PMO. Responsibilities include project planning, scope, budget, scheduling, risk, resources, stakeholder communications, governance, reporting, change control, and steering committee leadership. The role coaches project managers and coordinators, supports client relationships, drives standardized project methodologies, and ensures successful delivery of CIS billing implementations. Up to 25% travel to client sites is required.

Manage a portfolio of SaaS utility clients by strengthening relationships, supporting product adoption, resolving issues, monitoring SLAs, leading business reviews, and driving renewals and growth. Responsibilities include contract and vendor management, client communications, revenue tracking, ticket oversight, outage triage, presentations, and coordination with internal teams. The role is fully remote but requires North American client travel and occasional extended hours.

Leads the creation and adoption of standardized client implementation testing frameworks, playbooks, readiness criteria, defect governance, metrics, and reporting. Oversees testing for complex implementations, facilitates planning and go-live readiness discussions, coordinates cross-functional delivery teams, coaches implementation staff, and advises clients and executives on testing risks, progress, and operational readiness.