Jobs at Vestwell
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Dev + Engineer
Operations
Sales
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Internal Sales Associate

Vestwell
Greater NYC Area
4 days ago
+17
As an ideal candidate, you have experience in a business development role in a high-growth environment. More importantly, you’re thrilled by the challenge of building and perfecting the operational tempo of a high-performing partnership for your regional team, your larger sales team, and the Vestwell organization as a whole. You’re exceptional at managing multiple competing priorities and adapting to a flexible and fast-paced environment. We’re a growth stage startup after all. Last, but certainly not least, you’re driven by a fresh perspective and entrepreneurial spirit.

Senior Fullstack Engineer

Vestwell
Greater NYC Area
3 weeks ago
+17
Extending core business logic within a shared backend codebase. Architecting, modifying, and working with SQL-based Databases. Developing, maintaining, and supporting automation test suites. Experience building, specifying, and consuming RESTful APIs. Working closely with Product, QA, and other Engineers, in a cross functional vertical team, and a willingness to play any role necessary within that team.

Customer Support Specialist

Vestwell
Greater NYC Area
3 weeks ago
+17
Work directly with clients to effectively manage their needs. Communicate via telephone and email to address client issues. Obtain and process all client information and transactions- including rollover, loans, and distribution requests. Answer client questions or concerns in a timely, informative, and professional manner (within 24 hours). Maintain all internal SLA’s of inbound tickets. Where needed, outbound communications with clients to proactively communicate client issues around payroll, or administration of the plan. Calmly handle customer complaints and work to find solutions. Seek assistance and escalate issues. Work with and report progress to the VP of Client Services. Perform basic administrative tasks and clerical duties as necessary. Exhibit expert knowledge regarding the products and services offered. Work according to set standards and operating procedures.

Operations and Servicing Strategy Manager

Vestwell
Greater NYC Area
3 weeks ago
+17
We are on the hunt for an experienced Operations Manager to help us set the standards for signature client care at Vestwell. You will be responsible for creating frameworks that increase adoption, ensure retention, and deliver satisfaction to our growing client base- handling both inbound and outbound communication. As an ideal candidate, you have spent time in various client-facing roles across operations, technical support, and/or customer service. More importantly, you’re thrilled by the challenge of building and managing a high-performing team. You love developing individuals at all stages of their careers, but you’re not afraid to get your hands dirty. You’re exceptional at managing multiple competing priorities and adapting to a flexible and fast-paced environment. Last, but certainly not least, you’re driven by a fresh perspective and entrepreneurial spirit.