Teams at VIATEQ Corporation

Leads post-go-live application management and support for Oracle Cloud ERP implementations. Oversees AMS teams, Level 2 and 3 support, SLAs, ITIL processes, solution design, quarterly updates, client escalations, resource allocation, governance, documentation, compliance, and continuous improvement. The role coordinates functional and technical consultants, translates business requirements, manages stakeholder relationships, and ensures system stability across Oracle ERP modules.