Jobs at Vibrant Emotional Health

Leads and executes the organization's fundraising strategy, manages a portfolio of major donors and a fundraising team, and drives revenue across corporate, foundation, government, and digital channels. Develops prospecting, cultivation, solicitation, and stewardship strategies; oversees CRM and reporting, budgets, proposals, and compliance; partners with leadership and program teams to increase donor engagement and gift size.

Monitor real-time queue performance, attendance, and agent adherence; update schedules; prepare and present daily performance data; support workforce management and clinical leadership with staffing analysis and process improvements in a contact center.

Lead product strategy and execution for Vibrant's H2H Pod, owning end-to-end lifecycle, roadmaps, metrics, and team leadership. Partner with engineering, data, design, and external stakeholders to deliver mission-critical digital platforms serving vulnerable populations and government partners.

Support implementation, monitoring, and improvement of the 988 Lifeline network by managing subaward agreements, onboarding/offboarding, compliance monitoring, invoice coordination, KPI and report review, cross-functional projects, data integrity and dashboard efforts, and stakeholder communications. Provide training, documentation, and backup across program areas and assist with funder reporting and special initiatives.

Lead strategy and execution of integrated digital fundraising across email, social, paid digital, peer-to-peer, and donation experiences. Manage budgets, agencies, analytics, audience segmentation, donor journeys, A/B testing, and cross-functional partnerships to grow online revenue and optimize donor acquisition and retention.

Support, maintain, and enhance the Salesforce CRM including custom development, integrations, data migrations, reports, dashboards, security, and upgrades. Collaborate with cross-functional teams, produce technical documentation and specifications, provide user training and support, and continuously improve CRM processes and integrations to streamline business workflows.

Monitor the stability and status of the 988 Lifeline phone, chat, and text networks; collect, analyze, and distribute operations data; alert staff on network impacts; support QA testing, queue and pause-code monitoring, reporting, troubleshooting IT issues, and integrating reporting tools to improve call center operations and staffing.

Design, implement, and maintain multi-cloud (AWS/Azure) and Microsoft 365 infrastructure using IaC (Terraform/CloudFormation/CDK), automation (PowerShell/Python/Bash), monitoring, security/compliance (HIPAA, SOC 2, NIST), cost optimization, backup/DR, migrations, and mentor team members while documenting runbooks and procedures.

Manage full lifecycle of federal subawards for 988 portfolios: pre-award solicitation and negotiation, execution, monitoring, amendments, reporting, database tracking, compliance with SAMHSA/Uniform Guidance, and supervise two Subawards Coordinators while liaising with leadership, finance, operations, and federal agencies.

Build, deploy, monitor, and document predictive models and analytical reports; translate findings for non-technical stakeholders; ensure model quality, fairness, and explainability; collaborate with data engineers and train staff on data literacy; support production ML infrastructure on AWS.

Maintain and optimize the Salesforce CRM: implement updates and integrations, build reports and dashboards, ensure security, provide end-user support and training, manage data migrations and vendor/partner integrations, write technical specifications and documentation, collaborate with project managers, designers, developers, and analysts to deliver CRM solutions.

Lead vision, strategy, and execution for unified platform engineering including CRM, contact center, DevOps, and MLOps. Oversee architecture, security, compliance (HIPAA, FedRAMP, NIST), vendor relationships, budgets, and talent development. Translate product needs into scalable, reliable platforms and report to CTO and executives while ensuring ethical, compliant AI/ML deployment.