Jobs at Vibrant Emotional Health

Provides case management and counseling to young adults and families, including assessments, service planning, crisis intervention, conflict resolution, referrals, appointment support, home visits, progress documentation, and assistance securing essential documents. Maintains caseload records, coordinates with service providers, participates in supervision and professional development, and supports youth in developing independent living and life skills.

Executive leader responsible for the strategy, operations, performance, sustainability, and evolution of the national 988 Suicide & Crisis Lifeline. Oversees SAMHSA’s Cooperative Agreement, federal partnerships, multidisciplinary leadership, service quality, crisis-center networks, training, standards, technology integration, financial management, and organizational transformation. Represents Vibrant with government officials, policymakers, behavioral health leaders, funders, advocates, and media while advancing equitable, evidence-informed crisis services nationwide.

Supervise and develop Family and Youth Peer Advocates, provide coaching and training, oversee referrals and schedules, review electronic health record documentation, monitor service activity, and support reporting. Build partnerships with schools, healthcare providers, behavioral-health programs, and community organizations across Staten Island. Strengthen referral pathways, identify service gaps, represent the program at stakeholder meetings, and help families access coordinated support.

Provide individualized IPS supported employment services to older adults on an ACT team: assess vocational skills, conduct job development and employer engagement, educate about benefits, coordinate with mental health treatment, document in EHRs, and support clients in obtaining and maintaining competitive employment across NYC.

Manages the Salesforce CRM environment and CRM administration team. Oversees user access, permissions, tickets, incidents, configuration, data changes, testing, releases, documentation, vendor handoffs, and operational procedures. Monitors service demand, system health, risks, and support trends while coordinating work with Product, Delivery, engineering, architecture, security, and business stakeholders. Coaches CRM administrators and drives continuous improvement, reliability, and responsive support.

Coordinates domestic and international travel, including itineraries, bookings, airline and hotel arrangements, event logistics, and travel policy compliance. Tracks budgets, invoices, expense reimbursements, credit card reconciliations, and reporting in partnership with Finance. Communicates with internal and external stakeholders, supports RFPs and rate negotiations, manages travel systems, and assists with conferences and events.

The Senior Engineer designs, deploys, configures, administers, and supports unified communications systems, including Genesys PureCloud voice, chat, SMS, and video infrastructure. Responsibilities include troubleshooting escalated incidents, monitoring system performance and capacity, coordinating vendors and service providers, managing upgrades and change controls, developing testing scenarios, and ensuring operational readiness for large-scale UC implementations.

Supports enterprise identity and access management operations, including access controls, role-based policies, user lifecycle management, security solution configuration, monitoring, incident investigation, vulnerability assessments, audits, and access request processing. The role works with application owners and leadership to remediate vulnerabilities, maintain IAM standards and baselines, support cloud and directory technologies, and provide end-user assistance while protecting company systems and data.

Supervises Tier 1 and Tier 2 technical support staff in a 24/7 environment. Oversees ticket queues, escalations, SLA adherence, staffing, workload distribution, performance metrics, documentation, and shift coverage. Provides hands-on troubleshooting and collaborates with engineering and product teams on issues and improvements. Coaches team members, identifies training needs, reports support trends, and recommends workflow improvements.

Leads quality improvement programs for the national 988 Lifeline Network, including clinical quality monitoring, AI-enabled process improvement, data analysis, compliance investigations, KPI tracking, reporting, and stakeholder engagement. Manages Quality Improvement Specialists, coordinates projects across crisis centers, develops measurement tools, presents outcomes to funders and executives, and drives sustained improvements across voice, chat, text, and video services.

Build, validate, deploy, monitor, and maintain predictive models and analytical reports. Translate findings for technical and non-technical stakeholders, promote data literacy, deliver training, collaborate on data infrastructure, apply advanced statistical and machine learning methods, and support analytical requests across mental health and crisis care programs.

Lead and scale Vibrant's data science, ML, and AI function: set strategy and governance, oversee applied research and production ML (especially NLP), ensure HIPAA-compliant deployments, partner with execs and engineering, recruit and mentor teams, and deliver measurable outcomes for crisis services and enterprise initiatives.

Senior Salesforce Administrator responsible for CRM maintenance, enhancements, integrations, data migration, reports/dashboards, user support and training, documentation, vendor collaboration, and working with product, design, and analytics teams to deliver CRM solutions.

Manage ethics and compliance screening for research and evaluation activities. Conduct IRB and PRA/OMB intake reviews, assess protocols and data collection for participant protections, prepare recommendation and documentation, coordinate with stakeholders, and support dissemination and process improvements for research governance in a crisis line/public health context.