Videa Benefits Overview

Leads Videa’s post-sale customer success and expansion engine for enterprise and mid-market DSO accounts. Oversees onboarding, customer health, strategic account relationships, pilots, rollouts, cross-selling, QBRs, ROI analysis, and revenue expansion. Builds and mentors the Account Management organization, establishes lifecycle processes and performance metrics, and partners with Sales, Product, Marketing, Partnerships, and Clinical Success to improve customer value and shape product direction.

Own the strategy, roadmap, and delivery of dental revenue cycle management products. Translate dental insurance rules, CDT coding, eligibility, claims, and payer integrations into scalable software that reduces denials, accelerates reimbursement, and automates workflows. Responsibilities include prioritizing the RCM roadmap, prototyping with AI tools, validating concepts with users, assessing technical feasibility, and partnering on integrations and co-development. The role requires data-driven product management experience and familiarity with SaaS, healthcare, revenue cycle, or regulated environments.

Own strategic enterprise DSO customer relationships, driving retention, adoption, expansion, executive engagement, and account strategy. Lead cross-functional programs involving Product, Engineering, Clinical, Finance, and executives to deliver contractual commitments. Establish account plans, executive business reviews, reporting, governance, and scalable strategic account-management processes. The role requires strong enterprise SaaS relationship management, commercial fluency, program leadership, and the ability to turn around underperforming accounts.