Teams at VSP Vision Care

Advise optometric practices on business performance through high-level P&L reviews, operational assessments, benchmark reporting, and strategic recommendations. Identify improvement and profit opportunities across practice management, staffing, optical operations, marketing, and revenue cycle management. Provide education, webinars, resources, and actionable guidance while coordinating handoffs to specialized advisors and supporting member engagement, satisfaction, and retention.

Leads large, complex projects from planning through completion, managing scope, resources, schedules, budgets, risks, governance, stakeholders, and project teams. Develops business cases, proposals, charters, forecasts, and status communications; tracks results, resolves issues, and mentors other project managers. Requires strong decision-making, communication, analytical, resource coordination, and stakeholder-management abilities, with project management experience and a bachelor’s degree or equivalent experience.

Provides timely customer support through phone, in-person, and digital channels. Resolves routine and complex inquiries, complaints, transactions, and claims; explains products and services; documents interactions; identifies trends; and escalates broader issues. May support sales representatives, attend client or benefits meetings, and process payments. Requires availability for varied shifts and strong communication, problem-solving, software, internet, and customer service skills.