Teams at Washington University in St. Louis

Obtain patient demographic and insurance information, complete referral forms, counsel patients on financial assistance, and schedule/coordinate psychiatry appointments via phone or email. Manage provider scheduling templates, Epic in-basket messages, work queues, and patient reminders (Relatient). Cover incoming clinic calls and perform daily scheduling edits and related administrative tasks.

Provide advanced billing and scheduling support for neurology, lead and train staff, manage provider schedules and templates, triage phone/email communications, perform registration and insurance collection, prepare reports, participate in quality improvement, and coordinate administrative operations.

Provides phone- and email-based patient scheduling and registration, obtains insurance/referral information, counsels on financial assistance, explains billing, coordinates with clinical staff, and maintains appointment reminders and scheduling templates.