Teams at Waters Corporation

Serve as the North American presales subject matter expert for the waters_connect laboratory software platform supporting LC and LC-MS workflows. Conduct customer discovery, tailored demonstrations, technical consultations, solution scoping, configuration, quoting, and competitive positioning. Advise on deployment, compliance, validation, data management, licensing, upgrades, and expansion opportunities. Partner with sales, product management, marketing, informatics specialists, and professional services while communicating product updates and customer feedback. Travel extensively across the United States and Canada.

Leads global SAP security workstreams for S/4HANA releases, upgrades, and transformation programs. Owns security architecture, role design, GRC controls, segregation-of-duties remediation, testing, cutover, deployment, hypercare, governance, training, and transition to steady-state operations. Partners with business, IT, audit, controls, Basis, testing, change management, and implementation teams while managing risks, resources, vendors, and executive reporting.

Manage SAP RISE and S/4HANA Cloud environments, including HANA database administration, monitoring, performance tuning, backups, recovery, system refreshes, transports, upgrades, patching, security roles, user provisioning, and identity integrations. Coordinate infrastructure, operating system, incidents, upgrades, and maintenance with SAP. Perform root-cause analysis, capacity planning, and technical issue resolution across a complex SAP landscape.