Teams at WellRight

Leads Customer Success and Customer Support, overseeing onboarding, implementation, support, account management, retention, renewals, customer health metrics, and operational KPIs. Develops customer-facing teams, builds executive client relationships, drives scalable processes, manages escalations, and partners with Product, Sales, and Marketing to improve customer outcomes and lifecycle experiences. Contributes to product strategy and business requirements while fostering accountability, customer advocacy, and leadership development.