Teams at White Cap

Processes customer orders across phone, email, text, and counter channels; manages pricing, payments, procurement, and logistics coordination. Recommends product alternatives, maintains transaction records, follows up on service commitments, and supports customer needs. Provides guidance and training to junior associates while escalating complex issues according to established procedures.

Manages mid-size contractor accounts by building relationships, developing profitable sales plans, generating leads, meeting sales and margin goals, coordinating pricing and account strategies, resolving customer issues, maintaining product knowledge, and completing sales reports. The role requires consistent operation of a company or personal vehicle and an acceptable motor vehicle record.

Participates in a 12–18 month rotational career development program covering warehouse operations, customer service, management, business systems, and processes. Receives leadership, operations, and systems training; works with mentors and process coaches; partners with managers to build operational and team leadership skills; interacts with senior leadership; and presents a capstone project. Relocation after program completion may be required.