Jobs at Zendesk

Lead technical presales engagements to assess customer challenges, architect AI-driven CX/ES solutions, design pilots and proofs of value, integrate systems via APIs and cloud platforms, measure AI performance and ROI, and collaborate cross-functionally to drive adoption and influence product roadmap.

The Senior Solutions Consultant will lead technical engagements, architect AI-driven solutions, and optimize customer experience while collaborating cross-functionally.

Design intuitive, scalable employee-facing experiences for enterprise SaaS. Define user journeys, create UI patterns, prototype interactions (including self-service, knowledge bases, and AI recommendations), and collaborate with PMs, engineers, content designers, and service operations to align designs with real-world HR/IT/Finance workflows.

Lead and scale an AI Success organization (15–30 people) to drive AI product adoption, improve retention/expansion (GRR/NRR), build forecasting and predictive health models, create cross-functional playbooks and responsible-AI governance, and own executive engagement and portfolio-level commercial outcomes.

Lead and develop engineering teams focused on cloud governance and security while collaborating with product and security teams to ensure compliance and efficient operations.