Teams at Zetron, Inc.

Manage ACOM customer accounts across the Americas, serving as the primary post-delivery contact. Build stakeholder relationships, drive adoption and value realization, monitor account health, support renewals, identify expansion opportunities, coordinate issue resolution, manage escalations, capture product feedback, and maintain accurate CRM and customer success records. The role requires extensive experience with mission-critical communications platforms and involves 50% travel.

Provides technical expertise throughout project lifecycles by reviewing requirements, configuring and integrating hardware, software, networks, radio, and telephony systems, and performing testing, commissioning, troubleshooting, documentation, customer training, and technical coordination. Supports pre- and post-sale activities, resolves implementation issues, manages technical risks, and performs installation and upgrades at customer sites. Travel is approximately 30%, including overnight and international travel.

Manage regional customer accounts after delivery, build stakeholder relationships, monitor customer health and adoption, support renewals, identify expansion opportunities, coordinate issue resolution, capture product feedback, and maintain account data. The role partners cross-functionally with Sales, Support, Product, Engineering, Marketing, Finance, and Operations while traveling extensively to support public safety and critical communications customers.