AI Operations Accelerator

Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network power billions of transactions connecting hundreds of millions of customers, trusted by the world’s leading companies.

We’re a team of builders helping smart businesses meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue - and often all their profits - from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We have a defined career ladder with clear expectations, transparent compensation, and clear paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

Target total compensation ranges from $90,000 - $136,000, including a fixed annual salary of $85,000 - $125,000, an employee equity plan grant, and world-class benefits.

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

At Rokt, we believe the best operators don't just run systems - they reinvent them. As an AI Operations Accelerator, you'll join Rokt Operations, the team responsible for accelerating client impact, protecting the customer experience, and reducing friction so we can operate at 5x speed.

Operations is a team of generalists. You'll start by learning our systems hands-on - executing real workflows, understanding how our products work, and building the context that makes you dangerous. Then you'll do what great operators do: spot what's slow, manual, or broken - and fix it using AI, automation, and first-principles thinking.

Most early-career roles define a narrow scope. This one doesn't. Our work spans client launches, issue investigations, network monitoring, QA, and tooling - touching nearly every part of Rokt's go-to-market motion. In your first year, you could automate a recurring workflow that saves the team hours each week, redesign a process that removes days of friction from a critical path, or build a tool that helps the team make better decisions faster.

To set you up for success, you'll go through a structured onboarding program designed to build deep context on Rokt's products, systems, and operating model - so you can start contributing quickly and grow into driving meaningful impact.

Requirements

• Streamline & automate Ops workflows: Identify inefficiencies across launch, QA, monitoring, troubleshooting, approvals, and operational processes. Design and implement AI-enabled automations that reduce time and errors.
• Build internal tools: Create and deploy tools (often AI-assisted) that improve decision-making, increase visibility, and remove bottlenecks for Ops and our cross-functional partners.
• Improve speed + quality outcomes: Measure the impact of what you ship, iterate quickly, and help drive improvements against our team goals.
• Collaborate with stakeholders: Partner closely with teams like GTM, Solutions, Product, and Engineering to understand pain points, align on outcomes, and land changes that stick.
• Get trained at speed: Learn the ins and outs of Rokt’s platform and internal tools through hands-on work, then use that context to accelerate via automation and better systems.

• Background agnostic: Your path can be unconventional. What matters is how you think, learn quickly, and deliver results. You’re humble, curious, and not defined by titles or credentials.
• Analytical & resourceful: You dive into unknown areas head first, use data to drive decisions, and break problems down to first principles.
• AI fluency: Given a manual problem, you can identify the right tools and approaches, generate a quality output, and automate the process along the way.
• Self-starter with ownership: You take ideas from concept to implementation. When you spot a problem, you build toward a solution and own the outcome.
• Adaptable & resilient: You’re comfortable with ambiguity. You iterate quickly when something doesn’t work.
• Collaborative communicator: You work well with diverse teams and can explain complex ideas simply. You handle feedback with humility and can bring others along.

Benefits

• Impact Across the Business: This role isn’t confined to one team - you will get exposure, and build subject matter expertise, in many areas of the business. You’ll gain a broad view of the company and improve how all teams operate. The solutions you build can save hours of work and drive significant business value.
• Innovate with AI: Be a pioneer in applying AI and automation internally at a company that truly values innovation. If you have creative ideas for using AI, Rokt is the playground to bring them to life.
• Endless Learning: Every project is a new puzzle to solve across different domains, so you’ll constantly expand your expertise in operations, analytics, product, and more. With Rokt’s rapid growth, new challenges and opportunities to learn will never stop coming.
• Empowered Culture: Join a team of owners in a culture that encourages you to act boldly and learn from every experiment. You’ll have autonomy to innovate, support when needed, and recognition when you deliver results.
• Great Environment & Benefits: Work with smart, down-to-earth colleagues in a vibrant, inclusive workplace. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.

Note: The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss next steps.