Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
The Client Services Team at Roku plays a critical role in delivering top-tier service to our advertisers. Our collaborative group partners closely with Client Services, Sales, and other cross-functional teams, including Ad Operations, Sales Planning, Rev Ops, Inventory, and more to ensure campaigns are executed flawlessly. Our goal is to provide unmatched support to our clients while leveraging Roku's unique platform and ad products to drive meaningful results.
What is the role?As an Account Coordinator on the Client Services Team, you will be an essential partner in delivering a seamless advertising experience for Roku's clients. You will work closely with internal teams and clients to manage campaigns from inception to completion, ensuring every aspect runs smoothly. This role requires a proactive, detail-oriented individual with strong communication and organizational skills who is eager to learn and grow in a dynamic, fast-paced environment. You will have the opportunity to become proficient in Roku's tools and systems while developing a deep understanding of the media landscape and programmatic advertising. You will be grouped into a pod servicing one of Roku's major lines of business, such as Enterprise, Indy, Political, or Media and Entertainment. This role is evolving toward a more comprehensive end-to-end scope spanning pre-sale through post-sale, so the responsibilities outlined below may be refined over the coming months.
For New York Only - The estimated annual salary for this position is between $63,000 - $82,100 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
How will I use AI at Roku?At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.
We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.
What are the responsibilities of the role?- Partner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign support
- Manage and master tools such as SFDC/Tarmac, Avails Tool, Roku DMP, Rate Cards, MMP, Tableau, Looker, Asana, Prisma, and other systems critical to campaign execution
- Support campaign planning, execution, and monitoring, including creative asset QA, tag mapping, Deal ID creation, inventory pulls, and measurement setup
- Own day-to-day client campaign deliverables from launch to completion, including creative mapping, screenshots, bi-weekly reporting, and billing coordination
- Analyze campaign performance metrics, flag critical data to Sales and Client Services leads, and provide actionable insights to drive upselling and campaign renewals
- Monitor campaign pacing and performance through weekly pod meetings with Ad Operations and regular reviews of Tableau and programmatic dashboards
- Collaborate with Ad Operations, Billing, Revenue Analysts, Measurement, and other cross-functional teams to troubleshoot campaign planning, trafficking, and invoicing issues
- Create post-campaign wrap reports tailored to client needs and account tiers
- Ensure accurate pipeline management and timely IO processing for seamless campaign launches
- Develop a thorough understanding of the Roku Rate Card, legal terms required for IO acceptance, and the campaign escalation process
- Build and maintain strong relationships with internal teams and clients, including billing and revenue analysts, to ensure satisfaction and trust
- Actively participate in team discussions, sharing insights and ideas to enhance project outcomes while building confidence in communication and collaboration skills
- Strong written and verbal communication skills
- Experience presenting to external clients, such as wrap reports, pacing updates, or billing deliverables
- Comfort managing accounts end-to-end with increasing independence over time
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with CRM software and project management tools
- Ability to work collaboratively in a team environment
- Detail-oriented with a proactive approach to problem-solving
- Eagerness to learn and adapt in a fast-paced environment
- Strong interpersonal skills to build and maintain client relationships
- Comprehensive understanding of the media landscape and digital advertising, with an emphasis on programmatic
Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.
What are some of the benefits?
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to [email protected].
What should I know about Roku's culture?
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing [email protected].
Roku New York, New York, USA Office
114 W. 41st St., 6th Floor, New York, United States, 10036
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