Account Coordinator

Exubrancy helps make the world a happier and healthier place by bringing wellness and community-building programs to workplaces. Our programs are facilitated by sought-after fitness instructors, meditation teachers, massage therapists, mental health thought leaders, and other wellness and community-building experts. In joining Exubrancy's team, you'll be part of a rapidly-expanding business with top tier clients, including over 1,000 forward-thinking organizations like Spotify, Dropbox, and Etsy.
In joining Exubrancy, you aren't just taking a job; you’re becoming an integral part of a rapidly scaling small business where your work directly impacts our growth and the wellbeing of thousands of employees.

The Role:

As an Account Coordinator, you'll own the day-to-day of a portfolio of client relationships, staffing and overseeing wellness events on our scheduling platform, managing invoicing, and serving as a responsive point of contact for clients and wellness pros via phone, email, and our platform. You'll work closely with our Account Management team, who will loop in on anything strategic or high-stakes, and with our sales team as they develop and expand client programs. This role is built to grow: as you build fluency in the account management function, you'll take on more portfolio ownership with a clear path to promotion into an Account Manager role.

What You’ll Do:

• Relationship Management: Manage day-to-day relationships for a portfolio of client accounts, escalating strategic or high-stakes issues to a senior Account Manager.

• Event Operations: Staff and oversee wellness events using our scheduling platform, ensuring smooth execution.

• Invoicing & Admin: Manage client invoicing and account administration with precision.

• Communication Hub: Field client and wellness pro inquiries via phone, email, and our scheduling platform, resolving routine issues and flagging anything that needs escalation.

• Program Support: Support Account Managers and sales in developing and expanding client wellness programs.

• Growth Path: Build toward promotion into an Account Manager role as you take on more portfolio ownership.

Skills & Qualifications:

• 1+ years of experience in a fast-paced and challenging work environment

• Growth-Oriented: Eager to build account management skills in a fast-paced, high-growth environment

• Adaptable: Comfortable executing against a defined playbook while learning to manage ambiguity

• Detail-Oriented: Quick, efficient, and thorough, you take pride in "nothing slipping through the cracks"

• Tech Savvy: Proficient in Google Workspace tools; experience with Airtable is a major plus. Familiarity with AI-based LLMs to enhance productivity, streamline communications, and solve problems creatively

• Interpersonal Excellence: Personable, exuberant, and love speaking to people on the phone and in person

• Entrepreneurial Spirit: Resourceful, independent, and comfortable taking the lead on your own projects

• Mission-Driven: A genuine passion for health, wellness, and building community

Work Environment: Hybrid NYC-based role (2 days/week in-office).

Compensation & Benefits:

$65,000-$70,000/year, based on experience. Total potential compensation includes participation in our annual company performance bonus pool, rewarding your contribution to our collective growth.

Benefits include PTO, Health Insurance, 401k, Pre-Tax Commuter Benefits, Parental Leave, Monthly Wellness Stipend, Monthly Team Building Events, Weekly Team Wellness Events, Pet-Friendly Office

Exubrancy is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.