Account Director

You’ll Thrive in This Role If You:

• Are comfortable operating in a startup environment where data, tooling, and processes are still evolving, and enjoy helping shape solutions rather than waiting for perfect systems.
• Want full ownership of a revenue-bearing book of business, with accountability for retention, expansion, and long-term growth.
• Enjoy turning performance data into clear, persuasive recommendations that drive renewals and upsell.
• Are comfortable advising surgeons, office managers, and marketing leaders on marketplace dynamics, ad performance, and ROI.
• Prefer acting as a strategic partner and trusted advisor, not just a relationship manager.
• Thrive in cross-functional environments and enjoy collaborating with Product & Data teams to improve outcomes.

What You’ll Do:

• Own and grow a defined book of business through renewals, retention, and expansionAnalyze provider performance and translate insights into actionable recommendations during check-ins, QBRs, and retention /  renewal conversations.
• Proactively identify risk, mitigate churn, and optimize provider performance within the RealSelf marketplace.
• Partner closely with Account Executives, Product, and Data teams to drive growth and improve the customer experience.

Requirements:

• 5+ years of experience in account management, ad sales, or performance-driven revenue rolesExperience managing and growing a meaningful book of business with revenue accountability.
• Comfort working with performance data, metrics, and benchmarks to influence customer decisions.
• Strong communication skills and confidence engaging with senior decision-makers.
• A consultative mindset with the ability to balance relationship management and revenue outcomesHighly organized, analytical, and comfortable in a fast-paced, evolving environment.
• Experience in SaaS, marketplaces, ad tech, or performance marketing environments preferred.

Perks & Benefits:

• You’ll work alongside our inspiring world-class team to create content and build products that connect and empower millions of people around the world, wherever they may be on their aesthetics journey.
• Health benefits: We offer comprehensive benefits for medical, dental and vision 100% paid for by RealSelf at the employee level.
• Work-life balance: Enjoy paid time off, including no work on your birthday and Summer Fridays, as well as generous leave options for life events such as becoming a parent. 
• 401(k) matching: Plan for the future and take advantage of our 401(k) plan with a company match.
• Treatment reimbursement: At RealSelf, we encourage our team to walk in our audience’s shoes. That’s why we offer a cosmetic treatment reimbursement program to employees who would like to take on a more active role as the consumer. 
• Company holidays: We believe in celebrating holidays! Enjoy time off during our 12 company-wide holidays + no work on your birthday!
• Hybrid NYC office: We recognize that there’s no one size fits all with office culture. That’s why we believe in a flexible hybrid schedule for our New York City employees, who can enjoy the benefits of in-person collaboration in our office as well as deep work time while remote at home.