Account Executive, Client Management

The Account Executive serves as the primary liaison between clients and Assurant, managing day‑to‑day business needs and ensuring a positive client experience. This role identifies growth opportunities, supports new product initiatives, and partners with internal teams to coordinate successful implementations. The Account Executive maintains accurate client data, oversees contracting activities, monitors financial performance, and conducts regular audits to ensure compliance and program profitability.
What will be my duties and responsibilities in this job? 

• Build and maintain positive relationships with key client stakeholders at all levels.

• Deliver accurate, timely responses to client inquiries and needs.

• Support the introduction and implementation of strategic solutions within client programs.

• Monitor service performance to ensure all client commitments and SLAs are met.

• Escalate and track quality issues to ensure resolution.

• Meet regularly with senior client representatives to discuss performance and opportunities.

• Serve as Project Manager for client-related initiatives and implementations.

• Identify, present, and manage new business opportunities and program enhancements for growth and retention.

• Implement program improvements that reduce operational expenses.

• Monitor key business metrics and revenue goals, providing insights to leadership.

• Prepare and deliver Business Reviews, coordinating all required documentation and logistics.

• Analyze program performance, provide recommendations, and present solutions to the client and internal teams.

• Facilitate claim adjudication and closure when needed.

• Lead client meetings and ensure completion of required documents, including Business Rules and SOPs.

• Manage contracting and re‑contracting processes, ensuring proper approvals and execution of all agreements.

 
What are the requirements needed for this position? 

• Bachelor’s degree in Business Administration or related field preferred, or equivalent work experience

• 2 or more years of project management experience

• A minimum 3 years of business or related professional experience

• Proficient with computer systems, including all Microsoft applications and Salesforce

• Executive level Power Point skills for client meetings

• Strong knowledge of company products and services

• Excellent presentation skills

• Strong verbal and written communication abilities

• Understanding of all Account Executive responsibilities

What other skills/experience would be helpful to have? 

• Works effectively with a wide range of teams, functions, and levels of leadership

• Performs responsibilities timely in a fast‑paced, high‑volume office environment

• Demonstrates strong written and verbal communication skills

• Able to lead and manage large groups to drive results

• Maintains confidentiality and properly handles protected or sensitive information

• Adapts well to shifting priorities, direction, and resources

• Aligns with organizational goals, remaining approachable, open‑minded, and respectful

• Identifies and recommends process or performance improvements

What are the working conditions and physical requirements of this job?  

General office demands  
 

How much should I expect to travel? 

25% Travel to client sites and team meetings

#LI-Remote   

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.