.png)
Own growth strategy and relationship management for major enterprise merchant accounts. Lead program launches, optimize performance, conduct executive business reviews, develop go-to-market and promotional strategies, manage budgets, identify ROI opportunities, and communicate customer needs to product teams. The role requires strong executive presence, analytical and presentation skills, cross-functional collaboration, and experience managing customer relationships and strategic programs.
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
As an Account Manager, Corporate Enterprise Growth Strategy, you will drive growth and strategy for a portfolio of Extend’s largest corporate enterprise merchants, including large omnichannel retailers, multi-location licensees, and direct-to-consumer brands. This role centers on launching new programs, growing existing accounts, and managing strategic relationships. We’re looking for a strategic thinker who can turn high-level goals into actionable, measurable plans for our most important partners.
What You’ll Do
- Lead new program launch strategy and ongoing growth optimization for a portfolio of Extend’s Corporate Enterprise merchants.
- Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
- Monitor and evaluate program performance, using data and insights to identify opportunities that deliver measurable ROI and sustainable growth.
- Lead quarterly business reviews with internal and external executive leadership.
- Build multi-threaded relationships within merchant organizations, from C-suite executives to individual contributors.
- Drive go-to-market strategies and adoption of new product features across your book of business.
- Manage promotional strategy and marketing development budgets.
- Collaborate with cross-functional leaders (Risk, Analytics, Marketing, Product, Operations) to support merchant growth.
- Gather customer feedback and convey market needs to inform product roadmaps and features.
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
What We’re Looking For
- Bachelor’s degree with 4-6 years of experience owning customer relationships in a dynamic startup environment and/or management consulting.
- A talent for breaking down complex problems and translating high-level goals into relevant, actionable plans.
- In-depth understanding of value drivers in revenue share business models.
- Strong executive presence and a proven ability to engage C-level executives and senior stakeholders, both internally and externally.
- Excellent business acumen, presentation skills, sound decision-making, and strong analytical skills in a fast-paced setting.
- Proven project and program management experience, with a strong understanding of phases, plans, deliverables, scope, and tasks.
- Exceptional written and oral communication skills, and the ability to collaborate across all organizational levels.
- Ability to manage and influence through persuasion, negotiation, and consensus-building.
- Experience with eCommerce, FinTech, and analytics/reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus.
Travel: Estimated 15-20% travel to client sites and other locations as needed.
Expected Pay Range: $145,000 OTE (On Target Earnings)*
*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.
Extend does not provide immigration-related sponsorship for this role.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
Extend CCPA HR Notice
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration.
Top Skills:
Microsoft Office Suite
Healthtech
Administer the company’s SaaS, cloud, identity, endpoint, and security platforms. Manage access, SSO, MFA, SCIM, audit logging, vendor security, user lifecycle, device policies, and automation using scripts and APIs. Respond to security incidents, maintain compliance controls and runbooks, provide tier 1–2 IT support, manage hardware and assets, and document internal procedures. The role requires broad systems ownership across AWS, Google Workspace, Rippling, and numerous business applications.
Top Skills:
ActivecampaignAdobeAdvancedmdAircallAmazon Web Services (Aws)AnthropicAws CloudtrailAws GuarddutyAws IamAws Security HubBashBrazeDatabricksDatadogFigmaGoogle SecopsGoogle WorkspaceGreenhouseHipaaIntercomIntuneIso 27001JAMFKandjiLinearLinkedInLucidmacOSMdmMfaMongodb AtlasNordvpn TeamsNotionOpenai ApiPostmanPowershellPythonRest ApisRipplingSalesforceSAMLScimScribeSentrySoc 2SplunkSsoStytchTerraformTwilioVirtruWaystarWindowsZendeskZoom
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Investigates, evaluates, reserves, negotiates, and resolves complex, high-severity workers compensation claims. Determines coverage and compensability, manages litigation and settlement activities, identifies fraud and subrogation opportunities, analyzes claims data, maintains reserves, advises management, and trains less experienced staff.
Top Skills:
ExcelMicrosoft Powerpoint
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
