Manage and grow strategic enterprise relationships with Higher Education and EdTech clients. Own consulting and technology delivery engagements, monitor account performance and client satisfaction, resolve escalations, and identify retention and expansion opportunities. Partner with Sales, Delivery, Product, and Technology teams; present performance reports and market insights; and advise leadership on industry trends and strategic recommendations.
Role Overview
We are seeking an experienced Account Manager to manage and grow strategic client relationships across Academian’s customer base. The Account Manager will serve as a key client-facing leader, responsible for managing enterprise relationships, overseeing consulting and technology service engagements, ensuring client satisfaction, and identifying opportunities for account growth and expansion.
The ideal candidate will have strong experience working with enterprise clients and will be comfortable engaging with senior stakeholders while partnering closely with Sales, Delivery, Product, and Technology teams.
This role requires a combination of strategic account management, client relationship management, consultative selling, technology services expertise, and delivery oversight.
Key Responsibilities
- Manage and grow relationships with Higher Education and EdTech clients.
- Serve as the primary point of contact for enterprise accounts and multi-stakeholder engagements.
- Own SOW-based consulting and technology delivery engagements from initiation through execution.
- Support the delivery of client-focused solutions and strategic initiatives.
- Monitor account performance, adoption metrics, and client satisfaction.
- Manage escalations, proactively resolve issues, and ensure service excellence.
- Identify opportunities for account growth, retention, and strategic partnerships.
- Provide industry insights on Higher Education, digital learning, workforce solutions, and EdTech trends.
- Prepare and present account performance reports, program metrics, learner impact data, and engagement insights.
- Monitor market developments and the competitive landscape.
- Provide market insights and recommendations to leadership.
Required Skills & Experience
- 8+ years of experience in Account Management, Client Success, Consulting Services, Technology Delivery, or related functions.
- Relevant experience working across diverse domains. Experience in EdTech, Higher Education, Learning Services, Workforce Solutions, or Digital Transformation environments will be an added advantage.
- Experience in consultative selling, solution sales, product sales, or professional/service consulting engagements.
- Strong stakeholder management and consultative engagement skills.
- Proven experience managing enterprise accounts and complex client engagements.
- Experience with learning technologies, Learning Management Systems (LMS), AI-enabled learning technologies, such as adaptive learning platforms, learning analytics, AI-powered content recommendation engines, generative AI-based learning assistants, and personalized learning solutions, as well as digital learning ecosystems.
Additional Information
- This is a fully remote position.
- Travel of up to 25% may be required based on client and business needs.
- Candidates must be authorized to work in the United States.
Education
- Bachelor’s degree in Technology, Business, Education, Marketing, Communications, or a related field.
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