Account Manager, WM Advisory

Responsible for supporting/servicing team client relationships by coordinating administration of complex fiduciary, investment management, and/or custody accounts. This partner establishes and maintains the account, responds to client inquiries, produces action plans and reports, and oversees transaction processing in coordination with the Client Support Services Team. This partner assists Wealth Management Relationship Advisors with client requests, meetings, and creating client presentations.  Under general supervision (but works independently most of the time).

Major Duties

Coordinates account administration for fiduciary, investment management, and/or custody accounts for complex client relationships.

Coordinates resolution of client issues and informs clients of steps taken to resolve requests or problems.

Develops and maintains working knowledge of governing documents and account agreements.

Receives service requests from clients and other partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions.

Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information.

Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups.
Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.

Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.

Assists Relationship Advisors, in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.

Assists Relationship Advisors with business development and client presentations.

Able to serve as a key subject matter expert and mentor to other more junior level employees.

Able to facilitate discussions and reach decisions
 

Qualifications

Excellent oral and written communication skills are required

In-depth Functional / Industry Knowledge of personal trust, estate and Advisory services and products, usually acquired through related work experience, is preferred

Knowledge of internal bank trust functions is required

Analytical, problem solving, and organizational skills are required

Highly flexible and adaptable to change

A College or University degree and/or relevant proven work experience is required

Proven years of experience in wealth management or related experience/credentials is preferred.

Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working 3 days in the office and 2 days working from home.

390 Park Ave, New York, NY 10022

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