Account Manager

Cadent ignites seamless connections between brands, publishers & consumers. Our predictive AI orchestrates outcomes on any platform customers are on, across any media they consume & at any stage of the journey. To learn more, please visit Cadent.com.

We are seeking a qualified Account Manager to join the self-service team! This is a pivotal role in driving the growth and adoption of our proprietary Cadent platform. As an Account Manager, you will be the trusted advisor for our clients, guiding them from their initial evaluation of the platform to a long-term, successful partnership. As the main liaison between the client and the business, you will also work to coordinate internal stakeholders across the Finance, Operations, Partnerships, Product, and Sales teams to service clients. You will be instrumental in ensuring client satisfaction, fostering growth, and collaborating with internal teams to deliver exceptional service.

• Client Relationship Management: Establish and nurture strong relationships with new and existing self-service clients, serving as the primary point of contact for both high-level strategic partnership and day-to-day campaign support. 

• Strategic Consultation: Advise clients on platform capabilities and best practices for campaign setup, including targeting strategies and pixel implementation, to ensure successful outcomes and high user satisfaction. 

• Growth and Upselling: Collaborate with the Sales team on business reviews to identify opportunities for growth. Proactively recommend and execute upsell strategies when our offerings align with client needs. 

• Cross-Functional Collaboration: Act as the central liaison between the client and internal teams. Coordinate with Finance, Operations, Partnerships, Product, and Sales to ensure client deliverables are met in a timely and efficient manner. 

• Operational Excellence: Manage key operational tasks such as client billing, coordinating client interactions, and other support needs to ensure a seamless client experience. 

• Mentorship: Guide and mentor Associate Account Managers, providing them with exposure to daily tasks and client management. 

• Industry Expertise: Stay current with the latest developments in digital media, programmatic advertising, and adtech to provide informed recommendations to clients. 

• Bachelor’s degree – relevant degrees in advertising, marketing or communications a plus 

• 1-2 years in digital programmatic; digital adtech account management, media planning or buying, or client services 

• Results-driven professional with a keen eye for identifying and pursuing new opportunities. 

• Independent, confident, and enthusiastic self-starter who thrives in a fast-paced environment.  

• Strong customer service orientation and a passion for building lasting client relationships. 

• Bonus if you have experience in a DSP or familiarity with Salesforce and JIRA 

Eligibility:

• Must be legally authorized to work in the United States without employer sponsorship now or in the future.

So, if the leading edge of media technology is the place you want to be, please contact us today and let’s start the conversation!

Health & Wellbeing

• Inclusive health, dental, and vision plans built to support diverse lifestyles
• Enhanced support for reproductive health, family planning, and new parents
• Employer contribution to HSA
• Voluntary Benefits: Pet Insurance, LegalEase Legal Assistance, Critical Illness, Hospital Indemnity, and Accident coverages
• Generous and inclusive paid parental leave
• Mental health support and Employee Assistance Program (EAP)
• Free access to the Calm App
• Monthly Wellness reimbursement
• Special discounts through LifeMart and Plum Benefits
• Flexible Time Off (FTO) policy and company breaks
• 11 observed Federal holidays
• Summer Fridays between Memorial Day and Labor Day

Inclusion & Belonging

• Employee Resource Groups that foster connection and community
• DEI programming and initiatives
• Company-sponsored events to bring employees together
• Offices across the U.S., including Manhattan, Philadelphia, and San Jose

Financial & Security

• 401(k) participation with discretionary employer match
• Life, Short-term, and Long-term Disability coverage
• Cell phone and WiFi stipend
• Pre-tax commuter benefits
• Access to certified financial coaches and planning tools

Values

• Passionate. We are inspired partners.
• Purposeful. We create with intention.
• Curious. We discover what’s possible.

The salary range for this role takes into account a wide range of factors considered in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications as well as other business and organizational needs. 

Cadent is an Equal Opportunity Employer and is committed to supporting all it’s employees when it comes to Inclusion & Diversity. Cadent’s policy is to provide equal opportunity for applicants & employees without regard to race, color, religion, creed, gender, gender identity or expression, sexual identity or orientation, age, national origin or ancestry, citizenship, disability or medical condition (including pregnancy, childbirth, or related medical condition), sexual and reproductive health decisions, genetic information, marital status (including domestic partnerships and civil unions), pregnancy, culture ancestry, familial or caregiver status, military status, veteran status, socioeconomic status, unemployment status, status as a victim of domestic violence or any other basis prohibited by law. and will not discriminate against the basis of disability. This commitment is honored when it comes to decisions on hiring, recruiting, training, promotions, compensations, benefits, transfers and terminations.

Cadent is seeking to actively engage with our employees from a wide variety of cultures and to connect with our clients differently. Our workforce has generational diversity that supports greater innovation when we maximize representation of all diversity. Our active employee resource groups promote engagement across all groups of individuals that are represented within the company and externally.