Account Manager

Location: Brooklyn, NY
Schedule: Full-Time
Salary: $25.00 - $35.00 an hour

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.

The Account Manager at MedElite plays a crucial role and is responsible for building and maintaining strong relationships with healthcare providers and partner facilities. This role involves strategic collaboration to ensure effective communication, address concerns, and promote partnerships that align with MedElite's mission and values.

• Cultivate and maintain strong relationships with key stakeholders at our partner healthcare facilities.
• Maintain positive relationships with clinical providers, physicians, and medical groups
• Serve as the primary point of contact between MedElite and providers/external facilities, addressing concerns, and ensuring smooth communication.
• Collaborate with internal teams to ensure seamless integration and alignment of services with external partners/providers, escalating issues as necessary with the appropriate stakeholders.
• Proactively identify and address any issues or challenges that may arise in the relationship with external facilities.
• Work collaboratively to find mutually beneficial solutions to enhance the overall partnership.
• Address and resolve any concerns or issues raised by clinical providers promptly and professionally.
• Ability to manage provider schedules for assigned regions
• Respond to phone/email communication with providers and facilities
• Ability to send credentialing packets for new providers to facilities prior to the provider's start date

• Proven experience in healthcare facility relations, business development, or a related role
• Bachelor's degree preferred 
• Excellent interpersonal and communication skills
• Previous customer service experience, or demonstrated customer service ability - preferred over business development experience 
• Negotiation and problem-solving abilities
• Knowledge of healthcare industry regulations and compliance
• Self-motivated, proactive, and able to work independently
• Computer work including keyboard and mouse use for extended periods. Occasional lifting up to 20 lbs. Prolonged sitting.

• Health
• Dental
• Vision
• Company-Sponsored Life Insurance
• 401K
• Short and Long-term Disability
• Paid Time Off
• Commuter Benefits

• Make a meaningful impact in the nursing home community
• Work in a collaborative, mission-driven environment
• Enjoy work-life balance 

Equal Opportunity Employer

MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Apply today and help us deliver compassionate, personalized care where it matters most.

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