Own B2B customer accounts from onboarding through retention and expansion. Monitor account health, resolve issues, handle objections, prevent churn, increase customer spend, and build long-term relationships. Maintain accurate CRM records, gather testimonials, and generate referrals. The role manages a book of business involving real estate investors and roofing companies, with responsibility for retention, expansion revenue, and customer goodwill.
Account Manager
REMOTE | US
About Us
Property Leads delivers high-quality, motivated seller leads to real estate investors, and we’re expanding into home services. We’re a quiet but mighty start-up that participated in 50% of off-market home sales in the last 12 months. We move fast, we’re data-driven, and we care about results.
Our customers are real estate investors and roofers/roofing companies running real businesses on our leads. When something breaks for them, it matters, and fixing it fast is how we grow. If you want to check the box on responding to a ticket without solving the problem, this isn’t the place. If you want to own real customer relationships and get on the phone to solve real problems, it is.
Role
Once Sales converts a prospect into a customer, you own the account for its lifetime: you build the relationship, keep them buying, and grow what they spend. Retention, expansion, and goodwill are your job, and your book of business is your number.
Responsibilities
- Take the handoff from Sales at go-live, run onboarding, and get each customer to early results fast.
- Monitor account health (purchase frequency, lead quality feedback, support history, payment activity) and reach out before customers go quiet.
- Build goodwill by responding fast, telling customers the truth, following through, and advocating for them internally.
- Grow accounts through new markets and increased budget once the customer’s core concerns are resolved.
- When an account is at risk, overcome their objections and redirect them back to their original goal.
- Log every customer conversation, risk, and outcome in the CRM.
Requirements
- 3–5+ years owning a book of B2B accounts, with a measurable record of keeping customers and growing their spend. You should be able to tell us your retention rate and how much expansion revenue you closed.
- Experience owning a book of business and building genuine relationships with your book.
- Strong negotiation, objection handling, and de-escalation skills.
- Comfortable in a CRM and managing a pipeline.
- Nice to have: lead-gen or other repeat-purchase experience; real estate investor, roofer, or very small-business customers; experience as a real estate investor/agent or roofer.
Results
- Retention: When a customer requests to cancel, you overcome their objections to keep them spending.
- Expansion: You encourage the customers who are spending to spend more (increase budget, add more markets)
- Goodwill: You build and maintain relationships with every customer in your book of business. Gather testimonials and get them to refer others to Property Leads.
Compensation & Benefits
- Base Salary: $50,000 per year
- On target annual earnings of $86,000
- Great company culture – a highly successful, small business, where people invest in helping each other grow
- Retirement plan with company match (401K)
- Medical, vision, and dental coverage
Similar Jobs
.png)
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Own complex enterprise Vault-as-a-Service partner accounts from contract signature through launch, renewals, and expansion. Lead onboarding and API-integrated implementations, manage revenue and retention, oversee contract terms and forecasts, coordinate escalations, conduct executive business reviews, and feed partner needs into product and pricing roadmaps. The role requires close collaboration with Product, Engineering, Operations, Legal, Finance, and Business Development.
Top Skills:
APIsChatgptClaudeCRMWebhooks
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Manage a high-volume book of smaller and newer B2B VaaS partners. Lead standardized onboarding, launches, renewals, revenue retention, account health monitoring, escalations, forecasting, and partner communications. Improve onboarding documentation and playbooks, identify expansion opportunities, and transition growing accounts to Senior Account Managers. Collaborate with Business Development, Product, Engineering, Operations, Support, and Finance while maintaining partner terms, SLAs, and invoice accuracy.
Top Skills:
APIsChatgptClaudeCRMSlack
Artificial Intelligence • Cloud • Information Technology • Consulting
Drive new customer acquisition and revenue growth for HPE Networking solutions across enterprise accounts in the U.S. East Coast. Responsibilities include winning competitive accounts, cross-selling, managing sales pipelines and quotas, developing consultative customer relationships, coordinating channel partners and internal teams, supporting marketing events, and positioning networking solutions against competitors. The role is an early-career territory sales position with mentoring and potential advancement.
Top Skills:
ArubaDatacenter TechnologyHpe NetworkingIt NetworkingJuniperNetwork Security
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
