Account Manager

TL;DR

Snappt is in need of a driven and curious Account Manager in the Northeast or Southeast regions to join our expanding Customer Success organization. In this role, you will be responsible for onboarding new clients, driving product adoption, and ensuring customer satisfaction. You will play a crucial role in retaining customers and building long term relationships.

Who we are

We are a Series A, well-funded tech startup that is kicking ass and taking names. In just four short years, we have captured nearly 10% market share… because our fraud detection technology is saving our customers millions, soon to be billions of dollars.

We are an entrepreneurial-led organization, passionate about building a company with awesome people and a relentless focus on the customer. And as cliche as it may sound, we walk the walk and stand behind our Core Values and how we treat one another.

We are a team of around 100. If you’re like us and think you have what it takes to join us, keep reading!

What we do

Snappt is on a mission to bring trust back to renting. As a fast-growing PropTech company, we help multifamily operators stop fraud before it happens and approve renters with confidence. Our Applicant Trust Platform™ combines advanced AI and human expertise to make leasing fair, transparent, and secure. Trusted by many of the top names in multifamily, Snappt is redefining how the industry protects communities and makes smarter, safer leasing decisions.

At Snappt, our values guide how we work and how we win together. We aim to Be Kind in every interaction, knowing collaboration thrives on respect. We Live Curiously, asking questions and experimenting fearlessly to drive innovation. We Embrace Play, because creativity flows when we make space for joy. And we always Give a Sh!t, holding ourselves to the highest standards and caring deeply about the outcomes we deliver. These values fuel our culture and make Snappt a place where big challenges are met with bold ideas and real impact.
 

Who you are

• You are passionate; you throw your energy and conviction into the work you do.  
• You are naturally curious; you have an innate desire to understand people and help solve their problems.
• You are collaborative; you thrive in environments where people work together to create winning solutions.
• You have a commitment to self-development and personal growth; you pursue your personal and professional interests with energy and enthusiasm.
• You assume positive intent; you believe your teammates and customers come from a place of good intention.

What you will do

• Ensure a smooth handoff from the Sales to the Customer Success team during onboarding
• Partner with our Sales organization to curate customer impact plans for the accounts within your portfolio to drive adoption, uncover expansion opportunities, and improve client retention 
• Leverage a combination of high touch support and automated campaigns to help customers achieve their business goals
• Develop a strong understanding of the multi family industry to provide customers strategic guidance through thought leadership
• Monitor and action on account health for your book of business through data analysis 
• Build rapport and develop  trusted relationships across multiple personas of property management companies in your book of business
• Create and execute executive business reviews on a recurring basis
• Collect feedback, insights, and pain points from customers to influence product development, marketing, and other strategic decisions
• Work closely with Sales, Marketing, Product, and our Operations teams to align Customer Success initiatives with overall business objectives.
• Continuously analyze current processes and identify areas to optimize and streamline business operations.
• Participate in training and enablement programs for customers, empowering them to achieve their desired outcomes and maximize the value of our products or services.

What you bring

• 1-2 years experience in account management or a related field, demonstrating proficiency in building and maintaining client relationships
• Excellent communication skills (written & verbal) with the ability to explain technical concepts to non-technical clients.
• A roll up your sleeves and get things done attitude, with the ability to be flexible, try new things, and pivot when needed.
• Strong data analysis skills to interpret customer metrics and drive data-informed decisions.
• An empathetic and customer-centric mindset with the ability to understand complex customer challenges and provide innovative solutions.
• Willingness to work collaboratively with cross functional teams and be the voice of the customers when sharing customer feedback.
• Ability to travel 25%-35% of the time.
• Previous experience in the multifamily industry or property tech is a plus.

Where you’ll work

Snappt is a remote-first organization. 

We actually don’t even have an office. So if you’re accountable and do high-quality work...do it from anywhere. You can also expect to see your teammates throughout the year IRL, at company-supported retreats and events.

We are an Equal Opportunity Employer 

We believe the best ideas come from working with people of different backgrounds and unique perspectives.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Snappt makes hiring decisions based solely on qualifications, merit, and business needs at the time.