Account Manager

About Us:

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

About The Role:

• Serve as the primary point of contact for assigned client accounts, building strong relationships and developing a clear understanding of their business goals, challenges, and needs. Support account growth by identifying opportunities to introduce new solutions, expand into additional markets, or increase patient/diagnostic volume.
• Partner with internal teams to support the development and execution of client KPIs, ensuring alignment with client objectives and effective data exchange. Work closely with Client Success and clinical teams to monitor performance, troubleshoot issues, and implement improvements.
• Contribute to account growth plans by identifying opportunities within existing clients. Support upsell and cross-sell initiatives and help drive revenue growth across assigned accounts.
• Build and maintain relationships with key client stakeholders, serving as a reliable and responsive partner. Communicate updates, solutions, and value propositions clearly and effectively.
• Monitor client satisfaction and day-to-day account health, proactively addressing concerns and escalating when needed. Collaborate with internal teams to ensure timely issue resolution and consistent service delivery.
• Coordinate with cross-functional partners, including Client Success, clinical, marketing, product, operations, finance, and legal to support account initiatives, contracting processes, and overall client success.
• Track account performance, maintain accurate records in CRM systems (e.g., Salesforce) and support forecasting and reporting activities.
• Stay informed on industry trends and competitive landscape to better support client conversations and identify opportunities for growth.
• Ensure alignment between internal teams and client expectations, helping to keep projects on track and deliverables on time.

About You:

• 5+ years of experience in account management, sales, or customer-facing roles; healthcare experience preferred.
• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field preferred.
• Experience supporting client accounts and working cross-functionally in a fast-paced environment.
• Familiarity with value-based care models is a plus.
• Strong communication and relationship-building skills.
• Detail-oriented with the ability to manage multiple priorities and deadlines.
• Experience with CRM tools such as Salesforce preferred.
• Demonstrated ability to support client satisfaction, retention, and growth.

About Our Culture:

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered 
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation
• We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
• We care about diversity: diversity allows us to build an excellent patient experience
• We care about each other: we're stronger together through a culture of mutual respect & support.
• We are an equal opportunity employer: we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status