Account Supervisor, Client Leadership

Job Description:

We are seeking an experienced Account Supervisor to oversee project execution, client communications and coordinate cross-functional teams to help drive compliance, financial visibility and operational consistency. 

This role is responsible for ensuring event activity, financial details, and required documentation are accurately captured across designated trackers and digital platforms.

The ideal candidate is a strong relationship builder who can effectively manage multiple priorities, navigate complex stakeholder environments, and ensure deliverables are on time, within budget, and in compliance with contractual and business requirements.

Key Responsibilities

Client & Account Management

• Serve as a client contact and support day-to-day client communications and account operations.
• Collaborate with clients and internal teams to align project goals, expectations, timelines, and deliverables.
• Support the preparation and delivery of presentations, business reviews, and strategic recommendations.
• Monitor high volumes of event data across required trackers and digital platforms, partnering with field teams to ensure activations are captured accurately, completely, and on time.
• Lead cross-functional collaboration across account, creative, strategy, finance, and operations teams.
• Maintain project documentation and support compliance with client, agency, and contractual obligations.
• Drive consistent ways of working across markets, providing clear guidance on processes and documentation to support client, agency, and contractual compliance.
• Support the development, review, and management of SOWs, project estimates, and change requests.
• Identify opportunities to streamline governance processes and improve overall data quality and operational efficiency.
• Identify opportunities to strengthen client partnerships and support account growth.

Financial & Operational Management

• Support budget development, forecasting, billing, reconciliation, and cost tracking activities.
• Monitor project financial health and identify potential risks or efficiencies.
• Maintain accurate reporting, project records, and business documentation.
• Contribute to process improvements that increase operational efficiency and team effectiveness.

Qualifications

• Bachelor’s degree or equivalent combination of education and professional experience.
• 5+ years of experience in account management, project management, shopper marketing or related client-facing roles with a compliance focus
• Strong organizational skills, attention to detail, and problem-solving abilities.
• Experience managing multiple projects, stakeholders, and competing priorities simultaneously.
• Strong understanding of project planning, budgeting, scheduling, and resource management.

• Demonstrated proficiency with digital tools and business systems with the ability to quickly learn new technologies

• Experience reviewing and managing project scopes, estimates, and SOWs
• Excellent verbal, written, presentation, and stakeholder management skills.

Additional Information:

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles and Detroit). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $82,000-$100,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. 

Benefits available with this position include:  

• Medical, vision, and dental insurance, 

• Life insurance,  

• Short-term and long-term disability insurance, 

• 401k, 

• Flexible paid time off, 

• At least 15 paid holidays per year, 

• Paid sick and safe leave, and 

• Paid parental leave. 

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.  For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. 

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps

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