Account Supervisor

Direct Agents is seeking an experienced Account Supervisor to join our Client Services leadership team. The ideal candidate has a proven track record within digital media (agency side), exceptional communication skills, and a passion for driving client growth while inspiring and motivating a team.

This role pays $100k-110k depending on experience, plus a bonus structure.

THE ROLE

Client Relationship Management

• Supervise and manage assigned client accounts, building effective communication and strong working relationships.
• Serve as a day-to-day contact for clients, ensuring their inquiries, concerns, and requests are addressed promptly and professionally.
• Lead client-facing meetings, including quarterly business reviews and strategic planning sessions, to present campaign results, performance insights, and growth opportunities.
• Proactively identify and monitor potential red flags that may impact campaign performance, client relationships, or overall engagement, ensuring timely solutions.
   

Campaign Strategy and Management

• Lead the setup of new client accounts and campaigns, ensuring all elements are optimized for success.
• Develop comprehensive campaign strategies that align with client objectives and identify opportunities for new channel initiatives.
• Coordinate the process of retrieving creative assets, building ad copy, managing technical integrations, and QAing previews prior to launch.
• Oversee end-to-end campaign execution, collaborating with internal teams to ensure smooth launches, alignment with client objectives, and performance optimization.
• Ensure impeccable use of ClickUp and other project management tools to maintain operational excellence, visibility, and accountability across campaigns.
   

Performance Reporting and Insights

• Monitor campaign performance, analyzing data to deliver actionable insights and executive recommendations.
• Generate reports detailing spend, budgets, and media placements, ensuring accuracy and clarity for client-facing updates.
• Proactively workshop ideas to improve performance, identify new opportunities, and drive incremental growth.

Revenue Growth and Business Development

• Support the sales and media buying teams by preparing contracts, proposals, and supporting documentation.
• Identify upsell and cross-sell opportunities by staying informed on client needs and industry trends.
• Contribute to the development and presentation of solutions in client meetings and new business pitches.

Team Leadership and Collaboration

• Mentor members of the Account Management team, providing clear direction, feedback, and career development support.
• Lead training sessions for the Account Management team and manage onboarding for new employees.
• Collaborate across internal teams to ensure alignment, resolve issues, and maintain high-quality client deliverables.
• Foster a collaborative, solution-oriented work environment that encourages teamwork and knowledge sharing.

DESIRED BACKGROUND

• 5+ years of account management/client services experience specific to digital
• 2+ years experience managing multiple direct reports
• Exceptional oral and written communication skills 
• Expert relationship builder with strong client service skills
• Strong leader both internally and externally
• Analytical skills required -- must have experience in MS Excel and data analysis
• Ability to think strategically on your feet
• Strong attention to detail, time management, and diligent work ethic
• Strong time management skills -- ability to prioritize and meet deadlines

This role is based in our NYC office and you must reside or be willing to relocate within commuting distance of the office for this role

WHY DIRECT AGENTS

We believe that personal success comes from the hard work that you put in.  We skip the politics and bureaucracy and empower you to directly impact the speed of your growth. Below is just some of what sets us apart and the opportunities you’ll have to thrive:

Certified Minority Owned Business: We are one of the few agencies to be 48% BIPOC across the agency and 38% of senior leadership. Additionally, we celebrate our 60% Female representation, 40% of senior leadership.

Access to Cutting-Edge Practices: Stay at the forefront of the industry with forward-thinking practices across major technology platforms like Google AI search, Meta, TikTok, and Amazon

Future Forward AI: Future proof your career with access to AI research and best practices for AI powered Data analysis, efficiency and custom AI Chatbots

Personalized Career Development: Receive tailored support for your professional journey, including direct access to executive leaders who are invested in your success

Continuous Learning Opportunities: Engage in a variety of internal and external training programs and conferences covering technical skills, professional growth, leadership and management

Fast Paced Growth that speaks for itself with a 12 month average time to promotion and 9 month average time to compensation change with a standard to review annually. 
CLIENTS WE’VE WORKED WITH INCLUDE

Marvel, NBA, NYSE, WacoalCW, Morgan Stanley, and more 

OUR AWARD-WINNING PEOPLE FIRST CULTURE

8x Winner of Crain’s Best Places to Work (2018 - present)

Most Dedicated to Employee Growth finalist in Digiday’s Work Life Awards

ESSENTIALS AND PERKS

• A competitive salary of $100,000 - $110,000, depending on experience, with annual compensation reviews based on performance
  • Bi-annual bonus pay based on company and individual performance
• Regular performance reviews and growth path check-ins throughout onboarding and quarterly thereafter
• Health, dental, vision, and mental health benefits including access to providers like:
  • One Medical, Talkspace, KindBody, and Health Advocate
• Paid Time Off, Birthdays, Volunteering Time 
  • PTO: 15 - 24 days/year depending on seniority and tenure
  • Sick/Safe Leave: 7 days/year
  • Your birthday is a day off!  
  • Paid Parental Leave: up to 12 weeks depending on seniority and tenure
  • A new MacBook Pro laptop for ease of work
• A newly built and sun drenched penthouse office with incredible views over Flatiron 
  • Our ‘Acceleration Hub’ is our new NYC HQ located on 5th Ave in the heart of the Flatiron District
  • Each team member has a dedicated workspace with 2 large monitors and all the necessary peripherals (Jabra headset, keyboard, mouse)
• Access to commuter benefits and annual memberships to Citibike
• Happy Hours and our premier annual events including ‘Field Day’ and our annual themed Holiday party extravaganza
• Dog friendly office! 
• An inspiring atmosphere with supportive colleagues and innovative projects
• Future career development opportunities with internal and external opportunities for professional growth and networking
• Epic regular team building and celebrations
• An unwavering belief that we can build, create and grow together!

If you’re looking for a new role with space to directly influence the business and company culture, apply today!