Account Supervisor

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

The Account Supervisor is responsible for the day-to-day management and delivery of integrated digital advertising initiatives. This role serves as a key client contact for ongoing project execution, ensuring work is delivered accurately, on time, on budget, and aligned with client expectations.

Working closely with internal cross-functional teams, agency partners, and client stakeholders, the Account Supervisor helps translate strategic direction into actionable plans and drives projects from kickoff through launch and optimization. This role is highly tactical and detail-oriented, requiring strong project management, communication, and problem-solving skills.

The ideal candidate brings a solid foundation in digital marketing and account management, with experience managing complex workstreams, coordinating deliverables across teams, and maintaining strong day-to-day client relationships.

YOUR RESPONSIBILITIES:

• Lead the day-to-day execution of digital advertising campaigns and related marketing initiatives.
• Serve as a primary day-to-day contact for assigned client stakeholders and internal team members.
• Manage ongoing communications related to project status, timelines, deliverables, risks, and next steps.
• Build strong working relationships with clients through responsiveness, organization, and consistent follow-through.
• Support client meetings by preparing agendas, status updates, meeting recaps, and action-item tracking.
• Help ensure client feedback is clearly documented, communicated internally, and incorporated into deliverables.
• Manage project timelines, workbacks, deliverable trackers, and status reports across multiple concurrent initiatives.
• Coordinate with strategy, creative, media, production, analytics, and operations teams to keep work moving efficiently.
• Confirm all deliverables meet quality standards, align with approved scope, and are delivered on schedule.
• Identify project risks, timeline shifts, and executional issues early, escalating appropriately and helping drive resolution.
• Support campaign launches and trafficking readiness by confirming assets, approvals, specifications, and dependencies are in place.
• Ensure plans are executed effectively and client work progresses smoothly on a daily basis.
• Translate client needs and feedback into clear internal direction and actionable task lists.
• Maintain alignment between account, creative, media, and production teams throughout the lifecycle of each project.
• Partner with more senior account leadership to ensure work reflects broader business goals and client priorities.
• Support the development and maintenance of project estimates, scopes, timelines, and budget trackers.
• Assist in managing change requests, scope adjustments, and documentation of out-of-scope work.
• Ensure financial and administrative processes are completed accurately and on time, including approvals, reconciliations, and status documentation.

QUALIFICATIONS & REQUIRED SKILLS:

• Bachelor’s degree in marketing, communications, advertising, business, or a related field.
• 4–6+ years of experience in account management, project management, client services, or digital marketing within an agency or related environment.
• Experience managing day-to-day execution of large-scale digital advertising campaigns or integrated marketing programs.
• Familiarity with digital media, CRM, website/content, social, and performance marketing workflows.
• Demonstrated experience working closely with Media agency partners and clients to develop integrated DCO-oriented campaigns.
• Hands-on experience with platforms and toolsets such as Innovid/Flashtalking, Celtra, The Trade Desk, Adobe Advertising Cloud, Viant, PubMatic, or similar solutions is a strong plus.
• Automotive, luxury, or premium-brand experience highly preferred.
• Strong project management skills with the ability to handle multiple projects and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience working with cross-functional teams including creative, media, strategy, analytics, and production.
• Comfort managing timelines, deliverables, client feedback, and project documentation in a fast-paced environment.
• Proficiency with common project management and collaboration tools (Workfront, Figma, MS Suite)

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $90,000 - $98,000. This range is specific to NYC and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.