Provide in-office administrative and customer-facing support to a Senior Sales Leader: manage inventory and orders, schedule appointments, assist with client communications and deliveries, support sales prospecting and lead entry, coordinate vendors/factories, and perform occasional errands and client-appointment assistance.
At Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.
We currently have a part-time opening in our New York, NY office for a Senior Sales Leader. Our position is for 40 hours per week at $26-$30 per hour, based on qualifications. We offer a generous PTO plan, paid holidays, and a 401(k) plan.
This is a fully in-office position, with work from home capability on a limited occasional basis.
Responsibilities include:
- Maintaining a system for keeping track of all inventory, as well as timelines for orders in process
- Prepping clothing to be delivered and assuring quality of all arriving inventory
- Work with CRM and order system to assist with alterations, returns, and delivery of clothing
- Occasionally attending client appointments with sales professional when extra assistance is needed
- Providing excellent and timely customer service for any client questions pertaining to their orders and appointments
- Setting up appointments and managing follow-up reminders
- Arranging pick-ups and deliveries with clients
- Problem solving for client issues that come up
- Creating efficient processes for communication and organization
- Coordinating daily schedule of both client and intraoffice meetings
- Interface with factories, home office, and outside vendors on a regular basis
- Assist with payments and order entry
- Helping to keep selling materials, such as fabrics, organized
- Assist with wardrobe coordination for clients on occasion
- Some personal assistance on occasional basis
- Using internet and social media, including LinkedIn, Instagram, and Zoom Info for potential client research
- Entering leads into proprietary system
- Sending introductory and promotional messages
- Creating call lists/hot lists for client meetings
Inventory Management
Client-facing Communication:
Providing administrative support to sales professional
Prospecting new clients
Maintaining a professional image to interface with high-end clientele
A successful candidate fits the following criteria:
- Confident, independent worker
- Strong communication skills (verbal, written, listening)
- Excellent organizational skills and highly detail-oriented
- Outstanding time management skills
- Professional customer service skills
- Familiarity with LinkedIn
- Proficient with Google Suite, experience with Slack and Asana (or similar task-management tool) preferred
- A motivated problem solver who is comfortable being flexible in a fast-paced environment
- Able to bend and lift 30 lbs
- Comfortable with out-of-office errands
- Two years administrative experience is preferred.
- Experience with a sales-oriented environment is a plus!
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