AI/ML Solutions Product Portfolio Operations Director

Job Description
You are a proven leader with a passion for delivering high-quality products. Join our innovative team and help us ensure that our products meet and exceed the needs of our customers.
As a Product Portfolio Operations Director in AI/ML Solutions Product Portfolio, you will collaborate closely with product teams, finance, risk, compliance, and analytics to ensure the portfolio delivers maximum business value while maintaining security, resiliency, and data integrity. Your focus will include managing product offerings, portfolio boundaries, deployment scopes, and lifecycle controls to support scalable and sustainable growth.
We are seeking an experienced and strategic Executive Director to lead Product Operations for the AI/ML Solutions Product Portfolio. This role is critical to ensuring the portfolio is managed with operational excellence, strategic alignment, and robust governance. You will oversee the end-to-end operational management of the product portfolio, driving standardization, efficiency, and compliance across all product areas.
Job responsibilities

• Works across products and product lines to help ensure delivery against business objectives
• Executes the strategy for reporting and communications to support our portfolio management operations and change initiatives
• Oversees and coaches a team to best implement the strategy for adapting and executing the full product-line framework and ensures our core cross-product priorities, sequencing, and trade-offs are realized
• Implements portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions
• Drives operational excellence across all product areas, ensuring consistent, standardized, and efficient execution of processes and practices.
• Leads the implementation and oversight of FinOps strategies within each product area to optimize financial management and cost efficiency.
• Establish and maintain a comprehensive product analytics framework, ensuring each product area defines KPIs and delivers timely, accurate measurement and reporting.
• Ensures robust internal controls and data integrity measures are embedded as standard practice across the portfolio to mitigate risk and maintain compliance.
• Manages product portfolio governance, including product approvals portfolio boundary definitions, and deployment scope management.
• Collaborates with cross-functional teams to align product lifecycle management, risk controls, and operational processes with business goals and regulatory requirements.
• Continuously assess and improve portfolio organization, operational workflows, and governance frameworks to enhance efficiency, security, and resiliency.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness and portfolio management initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Strong expertise in FinOps principles and financial management within product portfolios.
• Experience developing and managing product analytics frameworks with clear KPIs and reporting mechanisms.
• Deep understanding of governance, risk management, internal controls, and data integrity best practices.
• Excellent collaboration and communication skills, with the ability to influence and align diverse teams and stakeholders.
• Customer and business-focused mindset with strong analytical, problem-solving, and strategic thinking abilities.

Preferred qualifications, capabilities, and skills

• Experience in financial services or regulated industries.
• Familiarity with AI/ML product ecosystems and technology portfolio management.
• Background in vendor management, compliance, and operational risk frameworks.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.