Jobs at JPMorganChase

Lead High Net Worth client experience strategy across Card, Concierge, and Travel. Responsibilities include defining servicing roadmaps, managing premium dining and lifestyle partnerships, developing scalable fulfillment models, strengthening client listening, enabling concierge teams, supporting portfolio growth, and communicating strategic results to senior leadership.

Lead go-to-market strategy and execution for an AI/ML and data platform, driving adoption across business units. Develop product vision, conduct stakeholder and persona research, create persuasive narratives and playbooks, facilitate executive briefings and roadshows, and develop lighthouse customers. Partner with product, engineering, marketing, customer success, and business teams to translate technical capabilities into business outcomes and move stakeholders from awareness to platform usage.

Partner with Latin America and Global Families investments leadership to define priorities, lead complex initiatives, produce executive-ready materials, manage stakeholder alignment, strengthen controls, support audit/regulatory/compliance deliverables, and drive process improvements and risk mitigation across global teams.

Manage lending portfolio risk across securities-based lending, margin trading, and other credit exposures. Develop quantitative models, margin adequacy frameworks, risk metrics, and decisioning processes; interpret market dynamics into risk-reducing actions and lending opportunities. Partner with front-line teams, Independent Risk, Product, and Technology; support governance forums, documentation, reporting, and market commentary.

Leads forecasting, budgeting, long-range planning, financial modeling, scenario analysis, reporting, and KPI analysis for the Offers and Shopping business. Prepares executive materials, supports month-end performance routines, partners with cross-functional stakeholders, strengthens financial controls, and improves reporting and operating processes. Requires strong analytical, communication, presentation, data manipulation, and stakeholder management skills.

Performs financial planning and analysis for the Payments Liquidity and Account Solutions business. Responsibilities include analyzing revenue, expenses, balance sheets, and business drivers; supporting budgeting, forecasting, monthly reviews, and quarterly earnings; preparing senior-leader materials; resolving reporting and control issues; ensuring data integrity; and improving planning processes. The role requires collaboration with Treasury, Product Control, Business Management, and corporate finance teams.

Supports internal technology strategy projects addressing complex executive-level problems. Structures ambiguous issues, performs market and technology analysis, develops strategic recommendations, collaborates with technology and business stakeholders, and creates executive-ready narratives and presentations. The role also evaluates emerging AI and agentic technologies, including governance, risk, and operating model implications within a regulated financial environment.

Supports the planning and execution of cross-functional data and analytics projects. Maintains project plans, tracks milestones, communicates progress, supports analytics and reporting initiatives, identifies risks, evaluates scenarios, and ensures compliance with risk and control guidelines. Collaborates with stakeholders to solve problems and deliver outcomes aligned with business objectives.

Oversee advisory portfolio performance outliers by analyzing account, position, transaction, and risk data. Validate advisor explanations, document defensible findings, lead review meetings, prepare governance materials, and drive escalations and action items through closure. The role also maintains audit-ready records, supports supervisory controls, and contributes to workflow and tooling improvements in a regulated wealth management environment.

Own the strategy, production, distribution, and measurement of client storytelling programs across video, written case studies, and other formats. Set editorial direction, prioritize story portfolios, partner with clients, sales, and marketing teams, manage agencies and budgets, influence senior stakeholders, and evolve storytelling formats and workflows. The role is full-time and in-office.

Lead customer insights and big data analytics initiatives for Chase Merchant Services. Build scalable datasets and pipelines with Python and SQL, develop quantitative analyses, and deliver commercially actionable recommendations. Design and evaluate prompts, LLM-powered assistants, retrieval strategies, and agent workflows. Monitor GenAI performance, improve solution quality, and collaborate with product managers, engineers, data owners, subject matter experts, and senior stakeholders.

The Product Manager will lead discovery, market research, product strategy, process mapping, and roadmap development for small business lending products. Responsibilities include improving acquisition funnels and customer experiences, building measurement frameworks, analyzing lending and marketing performance, and translating data into actionable recommendations. The role requires cross-functional collaboration with Product Development, Risk, Design, and other teams, along with end-to-end initiative leadership in complex environments.

Conduct industry and policy thematic research across areas such as defense, manufacturing, energy, technology, sustainability, and development finance. Analyze industry drivers, develop quantitative indicators, project thematic developments, and produce research reports, presentations, and actionable insights. Collaborate across research and business teams, communicate findings to internal and external audiences, support client engagements, and maintain external relationships.

Leads the full lifecycle of reusable payments platform services, from discovery and requirements through launch, adoption, production operations, and continuous improvement. Partners with engineering, architecture, design, analytics, risk, legal, and compliance teams to deliver scalable, resilient, well-controlled capabilities. Owns roadmap prioritization, technical trade-offs, platform adoption, integrations, operational excellence, and measurable outcomes while coaching a high-performing product team.

Leads the vision, strategy, roadmap, and delivery of digital rewards customer experiences across web and mobile. Uses customer research, analytics, experimentation, and personalization to improve engagement, discoverability, satisfaction, and task completion. Partners with design, technology, marketing, operations, finance, risk, and other stakeholders to deliver multi-year product initiatives. Communicates with senior leadership and recruits, mentors, and develops product management talent.

Supports go-to-market strategy for embedded finance payments by analyzing markets, clients, pricing, competition, and pipelines. Develops segmentation, opportunity sizing, sales enablement materials, commercialization initiatives, and performance tracking. Partners with product, marketing, sales, legal, risk, compliance, and technology teams while supporting client engagement and growth opportunities.

Partner with portfolio managers to manage fixed-income market risk: deliver analytics for pre-trade reviews and limits, monitor exposures, synthesize macro research, present risk findings to senior stakeholders, coordinate model reviews, improve risk processes and reporting, and respond to urgent requests.

Lead global thematic research across supply chains, advanced manufacturing, defense, aerospace, energy, strategic technologies, and pharmaceuticals. Analyze industry fundamentals, policy, geopolitics, market signals, and quantitative indicators; produce commercial research and actionable insights; collaborate across banking research and business teams; communicate findings through written reports and client engagements.

Supports JPMorgan Payments’ Embedded Finance & Solutions transformation agenda by leading strategic projects, analyzing data, modeling financial scenarios and valuations, preparing executive presentations, monitoring industry trends, and developing recommendations. The role partners with senior leaders, manages multiple initiatives, and contributes to growth, market expansion, operating model optimization, and broader business strategy.

Supports customer-facing card products from discovery through delivery and iteration. Partners with product, design, research, data, and technology teams to identify opportunities, define requirements, monitor product metrics, evaluate post-launch performance, and recommend enhancements. Uses customer research, journey mapping, market insights, experimentation, and data analysis to inform prioritization and improve customer outcomes and product team effectiveness.