Analyst, AI Strategy & Governance

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Analyst, AI Center of Excellence (CoE) supports the execution and ongoing evolution of Optimum's AI Center of Excellence. This role contributes to the responsible, secure, and effective use of Artificial Intelligence across the enterprise by assisting with governance processes, intake and evaluation of AI use cases, stakeholder coordination, and reporting.
The vision for the Optimum AI CoE is to responsibly harness AI to drive efficiency, improve employee experiences, enhance decision-making, and strengthen operational resilience-enabling employees to focus on innovation, customers, and growth.
This role is embedded within the CISO organization and serves all Optimum and its subsidiaries. The Analyst will work cross-functionally with AI CoE leadership, business stakeholders, and technical teams.
A key focus of this role is enabling employees across the organization to effectively adopt and use AI tools. This includes developing and delivering training, facilitating learning sessions, and helping teams build confidence in applying AI in their day-to-day work.
Responsibilities

• Support the execution of the AI CoE operating model, governance processes, and standards.
• Assist with intake, documentation, and tracking of AI use cases and initiatives across the enterprise.
• Coordinate logistics, materials, and follow-ups for recurring AI CoE meetings and working sessions.
• Partner with business and technology teams to gather requirements, assess feasibility, and document use cases.
• Assist in evaluating AI initiatives through lenses of risk, compliance, security, and responsible AI principles.
• Support the development and maintenance of AI governance artifacts, playbooks, standards, and guidance.
• Collect, analyze, and report metrics related to AI adoption, usage, and value realization.
• Assist with vendor and tool evaluations by compiling comparisons, summaries, and recommendations.
• Monitor trends, tools, and regulatory considerations in AI and share insights with AI CoE leadership.
• Lead and support AI enablement efforts across the organization, including developing training materials, facilitating workshops, and conducting live or virtual learning sessions for employees.
• Act as an internal AI advocate and educator, helping employees understand how to safely and effectively leverage AI tools in their roles.
• Support change management and communications related to AI adoption initiatives.
• Maintain accurate records, dashboards, and documentation to support transparency and auditability.

Qualifications

• Bachelor's degree or equivalent experience.
• Background in training, teaching, learning & development, or facilitation strongly preferred.
• Experience developing and delivering training programs, workshops, or instructional content.
• Foundational familiarity with Artificial Intelligence tools and concepts (e.g., generative AI, copilots, automation tools); deep technical expertise is not required.
• Ability to quickly learn and translate emerging technologies into clear, digestible guidance for non-technical audiences.
• Strong communication and presentation skills, with the ability to engage diverse audiences.
• Highly organized with strong attention to detail and project coordination skills.
• Collaborative mindset with the ability to work cross-functionally across business and technical teams.
• Analytical thinking with the ability to interpret data and provide actionable insights.
• Interest in responsible AI, governance, and enterprise adoption practices.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas