Analyst, Digital Partners & Marketplace, SMCP Group

Position:  Analyst, Digital Partners + Marketplace

Location:  SMCP North America Headquarters, 44 Wall Street / 20th Floor, New York, NY  10005

Who We Are

SMCP is a prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections.  Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values.  With a portfolio comprising four distinguished global brands – Sandro, Maje, Claudie Pierlot, and Fursac – our influence spans 46 countries from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets.  Complementing our physical presence, our eCommerce websites in the U.S. and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe. 

Visit our Global Company website at https://www.smcp.com/en to learn more. 

What Sets Us Apart as an Employer in the Global Luxury Fashion Space

At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR). Anchored by three pillars – Product, People, and Planet – our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB).  Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture.  Here at SMCP, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members.  Our strong financial results are bolstering or appeal as an employer, marking 2021 as our “comeback” year.  Add to this mix our uniquely coveted Parisian chic merchandise collections, and you have an employer that not only sets trends in the fashion world but also cultivates a work environment that fosters innovation, diversity, and success.  Here at SMCP, passion meets purpose, and together, we redefine the future of luxury fashion. 

The Digital Partners & Marketplace Analyst supports the operational & analytical execution of the company’s third-party marketplace, e-concession, and wholesale businesses. This role is highly systems- and data-driven, with primary responsibility for product catalog integrity, pricing and promotion setup, order management, and performance reporting across external partner platforms. The ideal candidate is technically strong, detail-oriented, and interested in developing within operations, business, and strategy rather than creative or merchandising functions.

Organizational Structure - Reporting Relationships

Internal:

• Direct Supervisor: Manager, Partners

Essential Duties and Job Responsibilities

Job responsibilities include but are not limited to the following: 

Product Catalog & Systems

• Support transition of Marketplace partners to Mirakl/Storm. Post-onboarding, own escalation of product-data flow issues with Crossmods, Paris IT, and external partners.
• Manage & validate all product data in PIM/PLM/Grand Shooting/Storeland; ensure consistent information flow across all Digital sites.
• Monitor data flows between internal systems and partner sites, identifying and escalating errors affecting product activation and site readiness
• Coordinate with IT, global brand teams, API connector, and external partners to troubleshoot catalog and systems issues with a strong sense of urgency

Asset Management & Site Activation

• Compile product copy & information into partner templates adhering to strict turn-in deadlines.
• Coordinate image assets from photoshoot reception and retouching through e-partner deliveries; flag missing/late/non-compliant assets to Paris teams.
• Maintain weekly asset tracker to confirm submit-ready status and track live dates by style.
• Track product activation and lead times by partner vs LY & targets; drive follow-ups on delays.
• Conduct regular site audits to maximize exposure and align with competitors; suggest assortment inclusions.
• Manage communication with Buyers in pre-season process for comprehensive list of Merchandised Sets and Product Fit Statements for integration on sites. Partner with DTC teams to ensure alignment across Digital channels.
• Wholesale: Support Partners Manager on acquiring additional imagery/assets for external partners to place orders.

Pricing & Promotions Operations

• Coordinate submission of all price updates to Partner contacts in preferred formats for all promotional & markdown events.
• Own the internal price keying for Marketplace partners.
• Develop deep Storeland/Mirakl pricing-flow expertise to independently troubleshoot keying/pricing errors with Paris IT.
• Audit sites to ensure promotional/MD events and Partner Loyalty events go live as expected. Escalate any issues to external partners.
• Partner with Retail Operations team to resolve any POS pricing issues in Partner B&M locations

Order Fulfillment & Customer Care

• Execute and validate all pricing updates, markdowns, and promotional submissions for partners using the Partners Pricing Tool
• Perform large-scale data reconciliation to ensure price accuracy across internal systems and partner sites. Develop deep Storeland/Mirakl
• expertise to aid in these reviews.
• Monitor launch execution for promotions and loyalty events, investigating and resolving discrepancies.
• Partner with Retail Operations team to resolve any POS pricing issues in Partner B&M locations

Performance Monitoring & Analytics

• Prepare weekly reports on sales, site activation, and category demand reporting. Review insights with Partners Manager on a weekly basis to inform actions.
• Conduct weekly OOS-rate reviews by partner; flag inventory risks/needs and partner with Buying/Planning to activate key styles ahead of brand moments.
• Monitor performance for products included in key site marketing initiatives / exposures using key metrics (i.e. ROAS, CTR, traffic)
• Support Partners Manager with invoice reconciliation between Mirakl/Tableau
• Support ad-hoc business analyses, including return rate review, SKU productivity, stock positioning, bestsellers TY/LY
• Develop strong understanding of key business KPIs to ensure continuity of reporting and operational support during out-of-office periods

Process & Documentation

• Develop and document all weekly workflows and operating procedures.
• Document recurring issues and corrective actions to improve operational efficiency
• Identify opportunities to streamline workflows and reduce manual tasks through automation/tool creation
• Organize key external contracts, communication, and documentation for administrative purposes.
• Work closely with Paris counterparts to ensure alignment on best practices on all systems, continuously

Principal Skills, Knowledge & Abilities Required  

• 3-4 years of e-commerce or IT experience, with emphasis on digital marketplace, e-concessions & wholesale partnerships in the Retail industry
• Advanced proficiency in Microsoft Excel (required assessment) and demonstrated systems aptitude
• Experience with Mirakl/Shopify or similar marketplace & catalog management platforms
• Knowledge of information systems (PIM/PLM)
• Strong understanding of retail math concepts related to pricing, markdowns, and promotions.
• Experience with Tableau or other business analytics reporting

Core Competencies

• Strong analytical and problem-solving skills, including troubleshooting, documentation, escalation, and root-cause analysis.
• High attention to detail and commitment to data accuracy.
• Ability to independently manage multiple priorities and meet deadlines in a fast-paced environment.
• Clear and concise written and verbal communication skills, with the ability to work effectively with IT, Logistics, Merchandising, and external partner teams.
• Positive, solutions-oriented mindset and ability to remain composed while managing shifting business priorities.

What We Will Offer You in Return!

• Positive/collaborative, team-oriented work environment
• SMCP is a certified "Happy at Work" employer
• Culture of Engagement
• Health, Vision, and Dental Insurance
• Generous shopping discount
• Generous PTO Bank
• 12 corporate holidays with early dismissals the day before the holiday.
• 401K Savings Plan
• Career Growth Opportunities
• Flexible hybrid work schedule
• 4 completely remote workweeks per year.